Operations Manager, Life New Business

Operations Manager, Life New Business

Position is located in Montpelier, Vermont, or Addison, Texas, with a relocation package offered.

Please note that we do not offer visa sponsorship for this position.

Company Summary

Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good.

Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.

We invite you to explore what we have to offer and to join our cause.

Role Summary

We are seeking a forward-thinking, high-impact leader to join our team as Manager of Life New Business. This role is a critical leadership position designed to develop and groom the next generation of people leaders within our department, providing deep exposure to operational strategy, performance leadership, and talent development.

The Manager will oversee a team of Operations Leads that will support other Managers and Case Managers across multiple sites and Distribution channels. This role is highly cross-functional, requiring strong partnerships within the department—including Operations, Underwriting, Quality/Audit and Training—to drive an outstanding experience for our internal and external partners.

 Essential Duties and Responsibilities

• Lead, mentor, and manage a cross-functional team across multiple sites to ensure efficient processing of Life New Business
• Champion a high-performance culture with a focus on leadership development, actively coaching team members with potential to advance into management
• Collaborate closely with internal teams across the department to streamline operations and enhance the end-to-end customer and agent experience
• Support and coach team members on building effective, service-oriented relationships with our distribution partners
• Model strong partner relationship skills and set expectations for professionalism, responsiveness, and trust-building in every external interaction
• Work with team members to resolve complex partner issues, turning challenges into opportunities to strengthen our partnerships
• Implement individual and team goals that align with broader departmental and organizational objectives
• Coach a team of individuals who act as a key point of escalation for high-priority agent and customer inquiries, ensuring swift and accurate resolution
• Model and uphold NLG values while promoting continuous learning, adaptability, and innovation
• Responsible for collaboration across distribution and enterprise-wide teams
• This position is presently onsite/hybrid with the expectation of being in the office three days per week with current campus days being Tuesday, Wednesday and Thursday (subject to change with advance notification and manager discretion).

Job Requirements

• Bachelor’s degree in a related field
• 5–10 years of business experience in the life and annuity industry preferred; solid understanding of distribution, marketing, and operations required
• Strong Command Skills (Leadership)
• Proven ability to build and develop high-performing teams and mentor future leaders
• Demonstrated effectiveness in collaborative, cross-functional environments
• Strong written and verbal communication skills
• Ability to successfully pass a background check that may including fingerprinting

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.

Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.  National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion