Operations Team Leader

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk?

Oswald Companies seeks goal-driven professionals ready to take their career to the next level.

JOB PURPOSE
Responsible for overseeing daily facility operations, leading a support team, and ensuring an optimal workplace environment. Manages office services, event space coordination, vendor relationships, and workflow efficiency. Supports the Operations & Facilities Manager in strategic planning, budgeting, and process improvements to enhance overall office functionality.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise and coordinate the Operations Team’s workflow and assign work orders across business units; evaluate production and implement process improvements.
• Maintain office appearance to uphold corporate standards, ensuring private offices, workstations, conference rooms, and common areas meet expectations.
• Act as liaison with headquarters building management, report issues, ensure timely restroom cleaning, stock supplies, and respond to repairs and emergencies.
• Oversee mail processing for the Cleveland office, ensure compliance with guidelines, manage inventory of mailing supplies, fund postage meters, and reduce unnecessary incoming mail.
• Supervise stock and maintenance of café areas, ensuring coffee stations, utensils, fixtures, and appliances are operational and cleaned regularly. Process all supply orders & invoices, as needed.
• Manage supply/copy rooms, ensuring adequate inventory of paper, office supplies, binding materials, recycling bins, and branded materials.  Process all supply orders & invoices, as needed.
• Source and manage vendors for office furniture, cleaning, shredding, vending, branded products, mail services, appliances, ergonomic equipment, and other office needs.
• Oversee parking assignments, including direction, placement, and lot management, ensuring all details are accurately posted in MyOswald and effectively communicated to staff across all offices.
• Coordinate and lead safety and evacuation training for new hires with Loss Control staff, maintain documentation on MyOswald and in Welcome Booklets.
• Support branch locations with facility needs, including office supplies, maintenance, and vendor coordination.
• Manage office furniture maintenance by identifying issues and coordinating vendor repairs.
• Assist with office relocations, supporting the Department Operations and Facilities Manager in transitions and related projects.
• Participate in business acquisitions, supporting integration of people and materials into existing operations.
• Work with Operations & Facilities Manager to develop and manage the annual operations budget.
• Manage the event space in collaboration with the Marketing team, ensuring a seamless experience for clients, guests, and employee-owners.
• Oversee conference center facilities, maintaining cleanliness, functionality, and a professional atmosphere aligned with brand standards.
• Coordinate event services, including room setup, cleaning, and vendor arrangements for bartending, catering, and other event needs.
• Design the ideal user experience, ensuring the space meets expectations for both internal and external events.

PERSONAL CHARACTERISTICS

The specific personal traits required to accomplish the essential duties of this job successfully include:

• Proactive and resourceful, with a strong ability to anticipate needs and take initiative.
• Highly organized, able to manage multiple tasks, projects, and shifting priorities efficiently.
• Strong problem-solving skills, capable of thinking critically and working independently to find solutions.
• Positive and professional demeanor, leading by example and fostering a productive work environment.
• Thrives under pressure, maintaining composure and meeting deadlines in a fast-paced setting.
• Excellent communication skills, both verbal and written, to effectively engage with internal teams, vendors, and stakeholders.
• Collaborative and team-oriented, building strong relationships and working seamlessly across departments.
• Creative and adaptable, bringing fresh ideas and innovative solutions to improve processes and enhance the workplace experience.
• Decisive and action-oriented, making timely