Director, IT Operations

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

The Director, IT Operations will provide strategic leadership for OneOncology’s IT Operations organization, overseeing the Network Operations Center (NOC), Tier 3 Escalations, and IT Project Engineering teams. This role is responsible for shaping the long-term IT Operations strategy, ensuring organization-wide reliability, scalability, and alignment with business objectives. The Director will lead operational excellence, implement governance frameworks, and drive cross-functional technology initiatives that support OneOncology’s mission. This role balances strategic vision with practical oversight, guiding the delivery of complex infrastructure and cloud projects while fostering a high-performing, collaborative IT Operations team. 

Responsibilities 

• Provide leadership and development for a multi-disciplinary IT Operations team, cultivating a culture of high performance, accountability, and continuous improvement. 

• Collaborate with IT leadership and business stakeholders to define, prioritize, and execute the IT Operations roadmap, ensuring alignment with organizational goals. 

• Oversee tier 3 incident escalation processes, ensuring timely resolution of complex issues and continuous improvement in operational resilience. 

• Strategically guide the Network Operations Center, leveraging analytics and monitoring frameworks (RMM tools) to optimize infrastructure performance and proactively mitigate risks. 

• Define and oversee IT operational governance, including Change Management, Major Incident Management, and Problem Management, ensuring process maturity and adherence to best practices. 

• Provide direction and oversight for IT infrastructure and cloud initiatives, ensuring projects meet scope, schedule, quality, and organizational objectives. 

• Lead the development and continuous enhancement of IT operations policies, standards, and frameworks, driving operational efficiency, security, and resilience. 

• Champion cross-functional collaboration between IT Operations, Security, Service Delivery, and business stakeholders, ensuring IT initiatives support organizational priorities. 

• Define key performance indicators, dashboards, and reporting mechanisms to track operational effectiveness, inform decision-making, and demonstrate IT’s value. 

• Provide guidance on infrastructure architecture, cloud strategy, and disaster recovery planning to ensure systems are scalable, reliable, and secure. 

• Oversee vendor relationships, procurement, and IT Operations budgets, optimizing cost, performance, and service delivery. 

• Drive financial strategy and accountability for assigned products and services, including o