Director of Product Management

About Us:

Wolfe, located in Pittsburgh, PA, is a leader in the Gift Card and FinTech sectors, specializing in innovative gifting products and solutions for the past 25 years. Wolfe Solutions offer a comprehensive range of gifting services, including customizable gift cards, corporate gifting solutions, and advanced digital gifting platforms. We are the power and solution behind many gift card programs and large national merchants. Our consumer flagship brand is PerfectGift.com. Learn more about our company culture, core values, and industry recognition on our career site.

Role Summary:

Are you passionate about creating delightful and differentiated user experiences that can propel growth? We are hiring a Director of Product Management to drive the growth of our innovative card-linked gifting platform. This pivotal role offers the opportunity to gain deep domain expertise while significantly shaping our product roadmap and ensuring quality outcomes for our partners and users. As a Senior Product Manager Director of Product Management, you will be at the forefront of defining product strategies, overseeing the development process, and delivering impactful solutions. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to bring products from concept to launch and beyond. Your strategic insights and ability to manage complex projects will be crucial in navigating trade-offs and making informed decisions that balance immediate needs with long-term goals. If you are passionate about creating exceptional user experiences and driving product innovation, we want to hear from you.

This is an on-site position in Pittsburgh, Pennsylvania.

Responsibilities:

• Product Roadmap: Develop a deep understanding of all platform capabilities and architecture. Own the product lifecycle from requirements to final delivery, navigating necessary trade-offs during development. Maintain the product backlog and act as the product owner in the agile scrum process.

• Requirement Gathering: Document clear product requirements and success criteria. Lead structured collaboration with engineering and drive short- & long-range plans.

• Cross-team Collaboration: Work closely with cross-functional teams, including product managers, engineers, marketers, and other stakeholders. Facilitate communication between teams to align project goals and deliverables. Build and maintain strong relationships with internal and external stakeholders.

• Thought Leadership: Explore innovative solutions to enhance the gifting experience, conceptualize & drive disruptive ideas. Contribute to the overall product roadmap and vision.

• Data Driven & Customer-centric Decisions: Monitor existing KPIs for signals and trends and identify new KPIs and data collection needs. Gather partner and end user feedback to identify key pain points and opportunities for improvement.

• Bias for Action: Act with urgency and focus. Proactively identify and mitigate risks.

• Travel as needed to participate in key customer and partner discussions.

Qualifications:

• Product Management: 10+ years of experience in product management, with a preference for E-commerce, B2B, SaaS, and/or platform experience. Ability to lead discussions with engineering teams to achieve optimal outcomes.

• Communication: Excellent verbal and written communication skills to articulate ideas, decisions across organizational levels. Ability to present and defend concepts / decisions with stakeholders.

• Cross-team Collaboration: A team player, and strong collaborator who thrives in a fast-paced environment. 

• Delivering Results: Proven track record of hands-on ownership in delivering results, value and impact for in-market products.

• Technical & Analytical: Exceptional analytical skills, technical depth, systems thinking, ability to make trade-offs and a solutions-oriented mindset.

• Decision-Making: Data-centric, customer-centric approach to solving problems and making decisions.

• Customer Obsession: Passionate about solving customer problems with demonstrated ability to anticipate and navigate complex challenges. Passion for understanding and addressing partner and user needs and developing innovative solutions.

• Dealing with Ambiguity: Results driven self-starter wit