Senior Product Manager, Business Customer Journey & Delivery
U.S. BankAbout the role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
We are seeking a Senior Product Manager to lead a Manage U.S. Bank Accounts journey team within Business Banking, with primary responsibility for owning and delivering digital experiences for small business clients.
The Senior Product Manager will lead a cross-functional team across product, engineering, design, agile, risk, and content to deliver measurable customer and business outcomes. The role requires strong product judgement, disciplined discovery and requirements elicitation, strategic prioritization, and the ability to influence effectively across internal partners and external stakeholders.
Key Responsibilities:
Discovery: Lead planning for discovery cycles, ensuring partner teams (research, design, engineering, product partners, etc.) understand the scope and understand the goals. This includes workshops and journey mapping sessions.
Definition: Create and manage requirements, refine scope, and define product metrics to improve journey engagement, adoption, and retention.
Delivery: Lead cross-functional execution across agile, engineering, design, testing, and risk to deliver iterative improvements with measurable customer and business impact. This includes confident decision-making on scope and tradeoffs.
Dependencies: Proactively identify and engage dependent teams involved in delivery success, including business line stakeholders, other digital teams, change management, go-to-market, and banker engagement.
Leadership: Use product expertise to engage across teams and Journeys, anticipate challenges, and seek areas of collaboration
- Product Management experience
Preferred qualifications, capabilities, and skills:
- 5+ years of product management experience, preferably in digital products, digital user experience, and/or customer experience
Experience building digital products in an Agile environment, preferably both desktop and native mobile applications.
A strategic mindset with the ability to connect dots across business, technology, and customer needs.
Demonstrated ability to lead across disciplines, influence without formal authority, and communicate clearly with stakeholders at multiple levels.
Technical fluency to partner effectively with architecture and engineering on feasibility, sequencing, workflows, and delivery tradeoffs.
Intermediate-to-strong knowledge of UX practices, core development components, and testing practices involved in digital delivery.
Experience managing product metrics and operating effecti
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