Senior Consumer Success Representative

<div class="content-intro"><p>Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.</p> <p>Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.</p></div><p><strong>Senior Consumer Success Representative</strong> at <strong>Realtor.com®</strong><strong><br></strong></p> <p><strong>Location: </strong>Scottsdale, AZ (Hybrid/In-Office 3 days per week)</p> <p><strong>About the Role:</strong></p> <p>Are you ready to set the standard for quality, speed, and professionalism? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of Realtor.com® through the early stages of the home buying or selling process?&nbsp;If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you. Join us as our newest <em><strong>Senior Consumer Success Representative</strong></em> and help change the world of real estate, one home at a time.</p> <p><strong>Top Reasons to Apply:</strong></p> <ul> <li>Opportunity to work in a high-expectation, high-performance environment managing our highest-value premium customers.</li> <li>Be instrumental in shaping the premium, "white-glove" customer journey at a leading real estate platform company.</li> <li>Competitive compensation package with performance-based incentives</li> <li>A safe, inclusive, and fun culture with excellent training and support for development</li> </ul> <p><strong>What You’ll Do:</strong></p> <ul> <li>Represent Realtor.com® in a professional manner across inbound and outbound phone, email, and text message communication</li> <li>Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior, white-glove service and resolution</li> <li>Conduct thorough, efficient discovery to determine consumer goals, budget, timeline, financing, and preferences to make successful connections with premium real estate professionals</li&