Application System Administrator

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Application Systems Analyst I is responsible for assisting with, but not limited to, the day-to-day operation, support, maintenance, and compiling data for all software applications utilized by the LAS teams. This role will be the first point of contact for our LAS Service Operation teams and internal business partners when questions or problems arise. This position will also work closely with the Lead Application System Analyst to assist with system updates, upgrades, continuous improvement projects, and troubleshooting escalation issues identified by our system users.   

Essential Duties

Include, but are not limited to, the following:

• Work as the primary point of contact to field all incoming help requests from end users via a variety of intakes (phone, email, etc.), while providing end-to-end technical support and problem resolution. 
• Ensure that applications, devices, and systems controlled are effectively implemented and maintained to meet the applicable regulatory requirements. 
• Assist with application audits, upgrades, integrations, and updates to systems. 
• Assist with programming activities including testing, creation, or modification of the assigned applications based on user or other systems specifications. 
• Assist with creating and maintaining database management procedures. 
• Assist with building and maintaining analysis, models, and/or dashboards to support forecasting, capacity planning, process optimization, and performance management processes. 
• Create accounts for all users and assign security levels. 
• Identify and evaluate features or requirements for the enhancement of processes. 
• Collect, sort, and assemble data/information from established/non-established sources. 
• Establish, organize, revise, and maintain computer files and records. 
• Maintain compliance with all regulatory standards, including GMP, FDA, ISO, and CLIA/CAP.
• Assist with compiling performance metrics and productivity metrics to drive process improvements and ensure visibility to leadership and staff.
• Ensure compliance with all safety and work rules. 
• Excellent verbal and written communication skills. 
• Excellent organizational and time management skills. 
• Ability to manage multiple tasks at one time. 
• Ability to clearly communicate with other departments and teams, as necessary, to drive alignment and visibility. 
• Ability to coordinate work with multiple teams. 
• Ability to accurately follow procedures with minimal direction. 
• Ability to mentor and train others. 
• Ability to develop/transfer and thoroughly document new processes and procedures. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work a designated schedule.
• Ability to work nights and/or weekends, as needed.
• Ability to work overtime, as needed.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to lift up to 40 pounds for approximately 5% of a typical working day.
• Ability and means to travel between Madison locations.
• Ability to travel 10% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor’s degree in mathematics, computer science, computer technology or another field relating to information technology or network administration; or high school degree/general education diploma and 4 years of relevant work experience in any window-based data capture systems in lieu of Associates degree. 
• 1+ years of experience in a combination of calibration management systems, computerized maintenance management systems (CMMS), or application systems development methodology in a comparable Metrology/Equipment Service/IT environment or other Windows-based data capture systems.
• Proficient with Data Analysis tools (e.g. Tableau, PowerBI, etc).
• Profici