Regional Director of Operations - Charlotte, NC

Job Title: Regional Director of Operations

Department: Valet Parking Operations

Schedule: Full Time

Status: Exempt

Compensation: Salary plus bonus opportunities 
(Salary can vary depending on market and applicable experience)

Position Overview:

The Regional Director of Operations play a pivotal role in overseeing business administration, strategy, and vision for market growth in your designated region. Leading and guiding guest service, account, city, and area managers, you will ensure that all operations meet contractual expectations. This role demands strong leadership, business acumen, and the ability to drive performance improvements.

Key Responsibilities:

Operational Leadership:

• Oversee all locations and associates within the designated region, providing leadership and guidance for operational excellence.
• Define performance measurements and implement strategies to increase productivity.

Guest and Employee Satisfaction:

• Develop and implement programs to improve guest and employee satisfaction.

Management and Reporting:

• Interview and hire senior-level management positions.
• Manage operating, labor, and non-labor budgets, focusing on financial performance.
• Provide weekly summaries on the operation to the COO, analyzing revenue analyses, budgets, profit-and-loss (P&L), and other accounting reports.

Collaboration and Partnerships:

• Collaborate with human resources and executive leadership to design market-competitive programs aligned with business and sales objectives.
• Work with outside vendors to increase business, develop partnerships, and market new services within the territory.

Focus Areas:

• Focus on service standards, cost controls management, people development, revenue management control, and safety management.

Qualifications:

• 5+ years of multi-site operations management experience in the hospitality industry OR a bachelor's degree in business administration or a related discipline with 3+ years of experience in multi-site operations.
• Availability to travel up to 50% of the time.
• Proficiency with Microsoft Office.
• Valid in-state driver's license with a clean driving record.
• Ability to pass a background check and drug screening upon hire.
• Use of personal cell phones may be required for work purposes.
• Experience in the parking or hospitality industry, including guest and customer experience, is preferred.
• This list is not all inclusive.

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Benefits:

• Competitive salary commensurate with experience
• Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan
• Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
• Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations
• Professional development opportunities, including training, conferences, and mentorship program

About Parking Management Company (PMC)

Parking Management Company (PMC) is a national leader in hospitality-focused parking service