Implementation Consultant (North America - Ice Hockey)

<div class="content-intro"><p>At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of <a href="https://www.hudl.com/blog/newsweek-top-100-global-most-loved-workplaces-2023">Newsweek's Top 100 Global Most Loved Workplaces</a>.&nbsp;&nbsp;<br><br>We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.<br><br>Ready to join us?</p> <div style="padding: 56.25% 0 0 0; position: relative;"><iframe style="position: absolute; top: 0; left: 0; width: 100%; height: 100%; border: 0;" src="https://player.vimeo.com/video/1095624224?h=9e8cdc9dbe&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" width="" height=""></iframe></div></div><h2>Your Role</h2> <p>We’re looking for an <strong>Implementation Consultant</strong> to join our team and lead the onboarding and continued education for our highest-tiered elite customers. You’ll use your advanced product knowledge to provide extra value to these organizations, ensuring the implementation of our products is a seamless and successful process. You’ll be focused on our key professional customers across our North American hockey and volleyball markets in our College &amp; Professional business unit, acting as a subject matter expert who will help to level up users via Hudl Academies.&nbsp;</p> <p>As an <strong>Implementation Consultant</strong>, you’ll:</p> <ul> <li><strong>Be a strong communicator.</strong> You’ll constantly push for alignment between our Sales team and customers on both short- and long-term goals.</li> <li><strong>Train customers.</strong> You’ll take the initiative to understand a customer’s unique workflows and ensure they're set up for success with our products.</li> <li><strong>Be the voice of the customer.</strong> You’ll deeply understand the needs of our elite customers, providing direct feedback to our product teams to help us exceed their expectations.</li> <li><strong>Collaborate across disciplines.</strong> You’ll work closely with Support, Sales and Education to surface cu