Manager, Revenue Cycle Operations - Financial Counseling Team

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations. 

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. 

The Financial Counseling Manager position will oversee financial counseling operations across multiple states and facilities to deliver high quality uninsured patient experiences and exceptional conversion results. A successful candidate will partner with a team of leaders to vet innovative process changes and drive standardization of process across financial counseling operations in R1. This candidate will be expected to exhibit understanding of multi-state Medicaid eligibility and enrollment processes and utilize that expertise to install effective and cost-efficient uninsured patient screening and enrollment protocols.   

Additionally, this role will be responsible for closely monitoring team performance metrics and will be directly accountable for meeting performance targets while supporting the development and performance of all team members. The Financial Counselor Manager also must manage staffing and overtime according to leadership direction to meet budget commitments.   

This is a home-based role requiring travel to successfully support financial counseling staff and to meet client needs.  

Responsibilities: 

Leadership  

• Supervise, lead, and manage staff in accordance with organizational principals and local leadership philosophies. 

• Responsible for recruiting, hiring, and onboarding activities of new associates. 

• Develop operating guides, job aids, and other training materials as needed.  

• Encourage team members to expand their knowledge base by taking on stretch opportunities and encourage willingness to perform duties outside of their day-to-day responsibilities. 

• Lead regular 1:1 meetings with direct reports to progress initiatives, connect on opportunities, and provide mentorship. 

• Lead regular 1:1 meetings with staff as needed to progress initiatives, address performance, and provide mentorship. 

• Develop content for and lead weekly team meetings with staff including detailed review of financial counseling metrics and holding team members accountable for performance targets.  

• Install, monitor, delegate, and conduct regular onsite leadership rounding, including quality measurement of staff to patient interactions and coaching. 

• Monitor employee engagement regularly; develop and deploy improvement strategies with leadership team. 

• Work in partnership with leadership team to calibrate staffing to coverage needed and service line prioritization 

• Regularly track and report out on e