Information Technology Support, Senior Specialist

Responsibilities

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our ~18,000 employees do the can’t be done, solving the most daunting challenges facing our customers. 

 

The Supervisor:

The TOC Supervisor may work various shifts and may be required to work weekends, holidays, and fill in on other shifts if needed.

The primary shift for this role will be Monday through Friday from 2:30 p.m. to 10:30 p.m.

Shift Supervisors direct other employees through their daily routines and interact with customers to make sure they have a satisfactory experience. Shift Supervisors act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. The Shift Supervisor manages the daily operations of the Traffic Operations Center Control Room. The Shift Supervisor resolves technical problems and personnel issues in a Traffic Operations Center environment. The Shift Supervisor uses expertise in customer service, supervision and technical knowledge gained from prior technical, computer and supervisory experience to resolve issues surrounding usage, training, and daily delivery of services to the customer, first responders, and the motoring public.

 

Duties Include:

• Supervises shift operations of the TOC. Fills in for an operator when necessary
• Assists the TOC staff in gathering and coordinating traffic information from multiple sources
• Schedules personnel. Leads, coaches and guides operators to mitigate errors and identify training needs. Develops training and trains employees.
• Coaches subordinates to minimize minor transgressions and documents repeated offenses
• Ensures the quality of the information disseminated. Schedules ITS assets for upcoming construction projects, community events, and ongoing real-time incidents
• Communicates directly with our customer (KYTC) to ensure mutual goals are reached and the customer is kept informed of activity critical to their mission
• Programs the Highway Advisory Radio with daily construction reports and checks the operational status
• Ensures appropriate notifications are made to media outlets and other stakeholders of on-going and planned events
• Monitors the computer network and alerts the System Administrator and TOC Supervisor when anomalies occur
• Monitors TRIMARC social media sites daily and updates as needed.
• Oversees the orientation and training of newly employed TOC Operators and assists the TOC Supervisor as needed
• Audits operator input to Trans Commander
• Monitors project field asset status
• Extends operation hours when necessary for major traffic incidents or severe weather
• Keeps subcontract supervisors informed of mutual personnel issues and equipment problems
• Tracks operator time
• Maintains rapport with other TOC Supervisors to ensure smooth shift transition
• Represents TRIMARC and / or Peraton at meetings with various stakeholders
• Compiles technical documents and other documents with a high level of accuracy
• Develops future TRIMARC leaders.
• Performs other related duties. Assists TOC Manager as needed
• Complete Tunnel Certification testing as well as facilitate and train on Tunnel Certification Testing
• Oversees East End Tunnel Operations.

Qualifications

Basic Qualifications:

• High School diploma and minimum of 3 years experience. BS degree/education can be considered in lieu of experience.
• 2 years of Supervision and coaching of operational staff
• Excellent oral and written communication skills
• A high degree of technical proficiency using computer hardware and software (Microsoft environment)
• Good vision – must be able to read items on a computer screen and CCTV cameras
• Good hearing – ability to hear two-way radio communication
• Excellent interpersonal skills
• Scheduling of personnel and resources.
• Ability to multi-task
• Excellent problem-solving ability
• Self-motivated with the ability to work different shifts within a 24-hour work environment
• Ability to work various shifts

 

Preferred Qualifications:

• Experience dealing with public safety agencies

Benefits: