Head of Data

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Front is seeking a strategic and technically strong Head of Data to spearhead our company-wide analytics initiatives. Reporting directly to the CFO, you will be the linchpin of our data strategy, driving data reliability, optimizing reporting, and delivering actionable insights that directly fuel revenue growth and strategic business decisions. This is a hybrid role based in our San Francisco HQ, demanding a hands-on leader who can independently manage and expand our data capabilities with a strong focus on GTM and business performance.

What will you be doing?

• Lead the data engineering and analytics function, serving as the primary point of contact for data-related initiatives, with a particular focus on driving GTM and business analytics

• Own the context of the business data, ensuring data integrity and consistency and alignment across all departments

• Design and implement sophisticated dashboards and reporting solutions tailored for executive audiences, providing clear and actionable insights into GTM performance and overall business health

• Drive the development of GTM analytics, marketing analytics, and comprehensive business analytics to support strategic decision-making and revenue optimization

• Own the connectivity between finance and revenue reporting, ensuring seamless data flow and alignment

• Collaborate with the data engineering team, ensuring efficient data pipeline development and maintenance

• Partner with product, engineering, GTM and finance teams to understand their data needs and deliver effective solutions

• Address key challenges related to cross-team connectivity, data reliability and reporting optimization

• Serve as a technical leader, working with and optimizing our data tech stack, including SQL, Python, Snowflake, Mode and Omni

• Act as a player-coach for your team, balancing strategic vision with hands-on execution, balancing a collaborative and high-performance environment

What skills and experience do you need?

• 10+ years of experience in data and analytics, with a strong emphasis on GTM and business analytics, preferably within a B2B software, growth-focused environment

• Proven experience in GTM data strategy and delivering impactful business analytics insights

• Strong technical background with expertise in SQL, Python, Snowflake, and related data technologies

• Experience with BI tools like Mode and Omni

• Demonstrated ability to build and manage robust data pipelines and reporting solutions

• Excellent communication and collaboration skills, with the ability to lead a technical team and tran