Overnight Concierge Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

We invite you to start your career at the Four Seasons Private Residences at 706 Mission Street. Four Seasons is powered by the people, and we are looking for your passion to curate a luxury lifestyle for our residents. Our guiding principle on how we treat each other is the Golden Rule. We are searching for individuals with the right skills, the right attitude, a passion to provide intuitive service, and those who thrive in a team player environment.

We offer excellent benefits including:

· Position rate is $38.00 +$1 Overnight Differential

· Medical, dental, & vision

· 401K Retirement plan with matching

· New Parental Leave

· Paid holidays, vacation, and sick pay

· Complimentary accommodations at Four Seasons Hotels & Resorts worldwide

Situated directly across from Yerba Buena Arts Center and Gardens and the SF MOMA, we are the newest and most exclusive private residences in San Francisco. We offer a Club Level which combines meticulously crafted, art filled amenity spaces with curated programs-exclusively offered to residents and their guests. This space encompasses a bar lounge, a private dining room, outdoor entertainment terrace overlooking Jessie Square, a library, a game room, a golf simulator, and a fitness studio. As the world’s premier luxury hospitality brand, Four Seasons is known for offering experiences of exceptional quality and creating enduring value-supported with a deeply instilled ethic of personal service.

Responsibilities

Operating from the Residential Lobby, the Residential Overnight Concierge Supervisor responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries, offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.

Tasks

• Supervise and monitor activities of all employees in the Residences making sure they adhere to the standards of excellence and to the guidelines set, Residences policies and procedures, coaching, training and correcting where needed.

• Maintain a professional and high-quality service oriented environment at all times.

• Act as the Supervisor on duty for the Residences overnight shift dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.

• Supervise the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Concierge activities with other departments.

• Inform all Overnight staff of nightly activities and pending activities, events, arrival and departures of the residents during the overnight shift.

• Handle any emergencies or incidents that arise during the night shift.

• Maintain accurate records of all incidents and communicate any issues to the appropriate parties.

• Monitor Concierge inventory and restock supplies as needed.

• Receive a handover from the Bartender at the end of the Bar shift to see if there’s anything pending.

• Post any cleaning fee and/or A La Carte charges to Micros and inform Finance Department about the charges.

• Complete the nightly Overnight Report and send it to all Managers before the end of the shift.

• Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residences, hours of operations, key residence, in-house events, directions, etc. Responds to all resident requests in an accurate