VP, Account Management

<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Building a Brand starts with a Story</strong></span></p> <p>FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management &amp; Delivery, and Data &amp; Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.</p> <p>Managing over 37,000 events &amp; projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.</p> <p>Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.&nbsp;</p> <p><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Learn more at <a href="http://www.firstagency.com/">www.firstagency.com</a></span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>What You Would Get To Do</strong></span></p> <p>As the VP, Account Management, you will lead a team of Account Owners dedicated to building long-term client partnerships, delivering exceptional client experiences, and driving strategic growth across a portfolio of key accounts. You will guide the development and execution of client engagement and growth strategies that help clients achieve their business objectives while strengthening lasting relationships.</p> <p>Working collaboratively across the organization, you will identify opportunities to expand services, develop innovative solutions, and enhance client value. Through strong leadership and a client-centric approach, you will empower your team to deliver outstanding results that contribute to revenue growth, client retention, and the continued success of the business.</p> <p><strong>Your Contributions</strong></p> <ul> <li>Partner with cross-functional leaders to align client account plans with organizational objectives.</li> <li>Serve as the senior escalation point for top-tier clients, ensuring strong client retention and long-term growth.</li> <li>Lead the development and execution of strategic account plans that maximize client value and achieve revenue targets.</li> <li>Proactively identify and address client needs while ensuring a consultative, high-quality client experience.</li> <li>Conduct regular business reviews to evaluate performance and uncover opportunities for continuous imp