Global Learning Team Lead

The Position

We are looking for you to join Roche and our Roche Services & Solutions Center in  Budapest. 

Roche is a global healthcare company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (1 office day/week on average) and provide fully remote working conditions within Hungary.

What we do:

The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensures end-to-end process completion in line with customer-focused principles to ensure the Roche People Practices work for the business.

Your day to day responsibilities are:

As a Global Learning Team Lead you will be responsible for managing respective Learning operations team and performing all people management related activities including, but not limited to workload balancing, information sharing in the team, staffing, performance evaluation, development support, training need assessment and tracking of participation, feedback, check-ins, coaching, compensation, conflict handling, performance improvement planning, succession and talent management, rewarding.

Managing respective business processes, ensuring KPIs are met on team and individual level, and regular operations reviews are held internally and externally with relevant stakeholders.

As a qualified expert, you: 

• Represents team and team members in relevant forums

• First point of contact for key stakeholders, ensure collaborative relationship

• Regular operational reviews with stakeholders

• Ensure that defined team KPIs are met on team and individual level, monitor adherence on a regular basis

• Report on defined team KPIs to all relevant internal and external stakeholders on a regular basis

• Engage Trainers and BPAs together with Seniors and quality team in case of process and performance issues

• Workload allocation and prioritization of tasks, resource planning within team

• Execute transactional tasks when workload requires

• Communicate, implement process change, monitor and follow-up

• Hold regular team meetings, update team on all relevant information (local admin topics, operational and process changes)

• Acknowledge high team and individual performance through timely and appropriate reward and recognition process

• Coordinate and track team members' training participation and cancellations, and propose, request training for current role in line with development needs and ambitions

• Full line manager responsibilities including staffing of team, people discussions, check-ins, coaching, feedback, development support, performance evaluation, compensation, succession and talent management, conflict handling, performance improvement planning

• Hold New Hire Orientation training sessions to new joiners

• Escalation handling within the team and with customers

• Involvement  and input to project activities

• Manage team and stakeholders through Learning and Servicing changes, be a change agent

• Create safe and positive team environment and ensure team shows the right mindset and attitude (speak up, constructive feedback, collaborative approach, result orientation, continuous improvement, trust)

• Display high integrity on the job and comply with the Roche guidelines

• Embed CARE principles into daily activities

• Comply with data privacy rules and regulations

• Collaborate effectively with all relevant stakeholders for daily work and projects

• Result and Solution oriented thinking and acting

• Learning every day

• Deliver KPIs on target

• Ensure that workload is evenly distributed and right level of resources are assigned

• Share information with the  team and relevant internal & external stakeholders on a timely manner

• Ensure all compliance relevant trainings are completed by the team

• Support all team members with their development plan

• Ensure robust pipeline for defined positions

• Drive employee engagement

• Timely escalation when required

What can you bring to our team:

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