Temporary Appointment of Senior Quality Assurance Associate, GS-7, Service Quality Management Section, UNICEF Global Shared Services Centre, Budapest, Hungary

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, results.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre (GSSC)  and check this YouTube.

How can you make a difference?

The Senior Quality Assurance Associate is responsible for strengthening the quality of processes within the GSSC, to ensure that services are performed efficiently, continuous quality improvement is in place, and processes are in compliance with UNICEF policies, procedures and internal standard operation procedures (SOPs).   

As part of the quality assurance role, the incumbent will run quality checks and issue reports on data and process quality based on data analysis and will design and manage quality deep dives on specific risky areas, monitor processes, follow up on suspicious transactions and raise awareness of potential risk of fraud.  

This is a temporary appointment for an initial period of 364 days. It is a great opportunity for career development in a fast-paced, multicultural context and for taking the first step towards an international career as part of the UN family.

Lien-on post is applicable for internal candidates subject to approval.

 

Summary of key functions/accountabilities:  

 

Quality Assurance Testing 

• Perform quality reviews on payroll and offboarding processes, identifying risks and control gaps, and areas of non-compliance with established SOPs as well as UNICEF Policies and Procedures. 

• Ensure timely preparation and visibility of monthly analytical and compliance reports and provide recommendations on identified issues. 

• Perform periodic testing of key controls along with proper documentation and sign offs. 

• Evaluate process and system improvements, providing input from internal control and quality perspective. 

• Ensure that identified issues are timely resolved by partnering with relevant stream contacts. 

• Participate in the development and design of reports and checks to perform quality assurance assignments. 

• Ensure that working papers for compliance assignments are properly maintained and archived for future references. 

  

Detective Reporting 

• Utilize data analytics methods for root cause analysis and identifying unexpected anomalies requiring further investigation. 

• Conduct risk assessment and fraud prevention review, to determine areas for close monitoring. 

• Produce detective control reports and facilitate discussion with work stream contacts regarding report results and follow-up actions required. 

• Create fraud risk awareness utilizing advisory and training methods. 

• Work closely with stakeholders keeping them informed of findings and follow up actions required. 

• Provide recommendations for strengthened controls that are deemed necessary from transactional reviews. 

 

Quality Assurance Initiatives 

• Lead Quality Assurance initiatives which may include any or all: collaborating with other team members, identifying areas of interest, coordinating efforts to achieve a defined outcome, escalating issues that may hinder the successful completion of the initiative.