Senior Client Success Manager ZR_20875_JOB

This is a remote position.

BruntWork is the fastest-growing outsourcing company in the world. We help businesses scale by providing access to top-tier global talent at a fraction of the cost. With thousands of clients worldwide, our mission is to deliver exceptional value while creating real opportunities for our agents.

Role Overview

We are seeking a Senior Customer Success Manager (CSM) to lead client relationships and ensure BruntWork continues to deliver unmatched value. Beyond the traditional CSM responsibilities, this role includes owning and running a bi-monthly client webinar series . These webinars will showcase thought leaders and practical sessions—ranging from sales masterminds to paid ads best practices to remote work excellence—delivered across CST and AEST time zones .

The right candidate will not only manage strategic client success initiatives but also spearhead this client-facing program that builds BruntWork’s authority and strengthens our client community.

Key Responsibilities

Customer Success

• Manage a portfolio of strategic clients, ensuring high retention and expansion.

• Act as a trusted advisor to clients, guiding them on how to maximize value from BruntWork.

• Proactively identify risks and opportunities to improve client satisfaction and reduce churn.

• Partner cross-functionally with sales, talent solutions, and operations to deliver seamless client experiences.

• Report on account health, upsell opportunities, and retention metrics to leadership.

Webinar Ownership

• Plan, organize, and execute bi-monthly webinars as a value-add for clients.

• Curate themes (e.g., sales strategy, marketing, remote work productivity) and secure relevant guest experts.

• Coordinate logistics across CST and AEST time zones to maximize global accessibility.

• Host or co-host webinars with strong presence and clear communication.

• Drive post-event engagement, feedback collection, and content re-use for marketing.

Qualifications

• 5+ years in Customer Success, Account Management, or a related client-facing role.

• Proven ability to build long-term client relationships and manage enterprise-level accounts.

• Strong project management skills with the ability to take full ownership of initiatives.

• Excellent verbal and written communication; confident in public-facing delivery.

• Experience with webinar platforms (Zoom, Teams, etc.) is a plus, but not required.

• Comfortable working across multiple time zones.

• Self-starter who thrives in a fast-growth, high-performance environment.

What We Offer

• Opportunity to lead both strategic client management and a high-visibility program.

• Exposure to a global client base across 45+ countries.

• Competitive compensation and growth opportunities in the world’s fastest-growing outsourcing firm.

• Flexible, remote-first culture with international collaboration.