Director, Value Engineering

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale.  Interested to find out more about us?  Check out:  www.cyara.com 
Want to know what it’s really like to work at Cyara?  Check out this link to meet some real Cyaran’s and read about their individual career journey with us:  https://cyara.com/employee-profiles/ 
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The Director of Value Engineering is a strategic leader responsible for driving value-based selling and customer success strategies that quantify the business impact of Cyara’s solutions. You will lead a team of individual contributors who partner closely with Sales, Customer Success, and Marketing to create compelling business cases, financial justifications, and ROI models that drive deal velocity, renewals, and expansion. As a key leader in the go-to-market organization, you will refine Cyara’s value proposition, establish scalable methodologies, and ensure our teams can effectively communicate the financial and operational impact of our solutions. Your expertise in value engineering will help elevate customer conversations, improve win rates, and accelerate revenue growth.  
Let's talk about the role and responsibilities:

Build and Lead a High-Impact Value Engineering Team:

• Recruit, develop, and lead a team of Value Engineers who support sales booking and retention cycles by articulating Cyara’s business impact. 
• Provide mentorship, coaching, and professional development to enhance team effectiveness and career growth. 
• Define best practices for value-based selling and ensure consistent execution across the team. 

Drive the Strategy and Execution of Value Engineering:

• Own and evolve the Value Engineering function, ensuring alignment with Cyara’s revenue goals and sales strategies. 
• Establish repeatable methodologies and frameworks (ROI models, TCO analyses, business impact assessments) to support new business and expansion opportunities. 
• Build solution and vertical based ROI models that drive adoption, usage and value to our customers supporting revenue growth through new bookings and retention  
• Partner with Data, Product, Finance, and Marketing to refine messaging, validate business cases, and enhance Cyara’s value proposition. 
• Work closely with the Data and CSM teams to review specific customer usage and make recommendations for the customer to execute in order to drive higher value back to the customer 
• Develop and execute training programs that equip Account Executive