M365 End User Support

Description

CTG is seeking to fill a M365 End User Support opening for our client in Nashville, TN.

 

Location: Nashville, TN

Duration: 6 months

 

We are currently seeking a talented M365 End User Support Specialist. This role is pivotal in ensuring our end users receive top-notch support for Microsoft 365 applications while also assisting with our transition to Azure cloud services.

 

Role Overview:

The M365 End User Support Specialist will provide frontline support for Microsoft 365 applications and services, addressing end-user issues and facilitating a smooth user experience. Additionally, you will support our Azure migration efforts, helping to manage and execute the transition of services and data to the Azure cloud environment.

 

Key Responsibilities:

• M365 End User Support:
  • Offer expert support for Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
  • Troubleshoot and resolve issues related to M365 applications and services, including login problems, application errors, and configuration issues.
  • Provide user training and create documentation to help end users navigate and utilize M365 tools effectively.
  • Respond to and manage support tickets, ensuring timely resolution of issues.

• Azure Migration Assistance:
  • Assist with the planning and execution of migration projects to Azure, including data, applications, and services.
  • Support the setup and configuration of Azure environments, including virtual machines, storage accounts, and networking.
  • Help in managing and monitoring the performance of Azure services, ensuring a smooth transition and minimal disruption to users.
  • Work with IT and project management teams to identify migration requirements and address any issues that arise during the migration process.

• User Communication and Training:
  • Communicate migration plans and timelines to end users, providing clear instructions and updates throughout the process.
  • Conduct training sessions and develop resources to support users in adapting to new tools and processes in Azure.

• System Maintenance and Optimization:
  • Monitor and optimize the performance of M365 applications and Azure services to ensure reliability and efficiency.
  • Assist with the implementation of updates, patches, and upgrades for both M365 and Azure environments.

• Collaboration and Reporting:
  • Work closely with IT staff, vendors, and other stakeholders to ensure successful migration and support efforts.
  • Provide regular updates and reports on migration progress, support metrics, and user feedback.

 

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience with Microsoft 365 applications and services, including troubleshooting and user support.
• Experience or knowledge of Azure cloud services and migration processes is highly desirable.
• Familiarity with IT support tools and ticketing systems.

 

Technical Skills:

• Strong understanding of Microsoft 365 suite and common issues related to its applications.
• Basic knowledge of Azure services, including virtual machines, storage solutions, and networking.
• Experience with Windows operating systems and general IT support practices.
• Understanding of cloud computing principles and migration strategies.

 

Soft Skills:

• Excellent problem-solving abilities and attention to detail.
• Strong communication skills, capable of explaining technical concepts to non-technical users.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Positive attitude with a strong customer service orientation.

 

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

 

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

 

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter at phone or email@ctg.com. Kindly forward this to any other interested parties. Thank you!

About Us

CTG, a Cegeka company, is at the forefront of di