Senior Site Reliability Engineer

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

Employer:                                Nextiva

Position Location:                   Scottsdale, Arizona

Position:                                 Senior Site Reliability Engineer

Job Duties:

1. Conduct performance, scalability, reliability, and high availability testing functions for Nextiva core products and actively champion performance and reliability in all parts of the software development lifecycle. This includes developing optimizations to improve performance, scalability, and reliability.
2. Develop and publish accurate performance test results, determine and communicate the performance risk of go-live and create a performance test strategy which includes continuous performance testing in CI/CD at various points like Development, and QA Regression.
3. Coordinate with site reliability engineers and developers to make use of this tooling and help integrate and build client libraries and work with product developers to expose and collect metrics.
4. Work across teams to provide architectural guidance, drive large projects and contribute to the design, development, and improvement of logging, monitoring, and alerting.
5. Mentor engineers and help them advance their careers and technical skills.
6. Position is based out of Scottsdale, AZ HQ but telecommuting is permitted on a case-by-case basis.

Job Requirements:    

Education Requirements:

• Bachelor's degree in Computer Science, Electrical Engineering, or closely related. Employer will accept foreign equivalent if in the same field.

Experience Requirements:

• 60 months of experience in job offered, Software Engineer, Lead Engineer, or closely related.

Special skills requirements:

1. Experience coding in Java, Python, Golang to write programs for the automation of the application configuration, testing and deployment.
2. Work with diagnostic tools like Datadog, Grafana to debug traces, APM, and logs to help improve the application by monitoring functionality, performance, and debug issues.
3. Experience working with SQL, Elasticsearch, Redis, Postgres, MongoDB to aid debug database issues.
4. Perform deployment service builds into different environments and support scalability into Kubernetes clusters.
5. Support deployment on either cloud or on-prem deployment environments in AWS, GCP.
6. Test performance of the application/service using automated tools like JMeter, K6.
7. Debug application-level memory and CPU issues with heap and thread dump analysis tools like JvisualVM, IBM MAT, IBM TMDA, and Jstack.
8. Automate the configuration and provisioning using tools like Terraform, Ansible.

Salary:                                     Available upon request

Work Schedule:                       40 hours/week

Qualified applicants send cover letter and resumes to: Nextiva, Lisa Fitch, Sr. Manager, Benefits & People Operations, lisa.fitch@nextiva.com, ref job# SD01. EOE. Standard Benefits. #LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies.