Lead Technical Program Manager (IC)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Payments are a very exciting and fast-developing area with a lot of new and innovative ideas coming to market. With strong demand for new solutions in this space, it promises to be an exciting area of innovation. Visa is a strong leader in the payment industry and is rapidly transitioning into a technology company with significant investments in this area.

If you want to be in the exciting payment space, learn fast and make big impacts, Ecosystem & Operational Risk technology which is part of Visa’s Value-Added Services business unit is an ideal place for you!

The Ecosystem & Operational Risk team is responsible for building critical risk and fraud detection services at Visa. This includes idea generation, architecture, design, development, and testing of products, applications, and services that provide solutions to detect, prevent, and mitigate fraud for Visa and its clients.

The role requires us to bring in resources who have both the technical and project management skills to not only understand project methodologies but to also have a deep understanding of the technology deployments they are managing. 

The Opportunity 

• The Value-Added Services (VAS) Ecosystem Operational Risk (EOR) Team Project Management Office (PMO) is seeking a Lead Technical Program Manager (Director level) to deliver technology solutions using traditional and iterative software development methodologies in a matrixed environment. This is an individual contributor role.

Essential Function: 

• Manage the overall delivery, issues, risks and communications of top revenue generating strategic projects. Collaborate with various teams to ensure projects are on track and aligned with organizational goals.
• Work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce Project Charters and other documentation needed for funding approvals
• Possess technical acumen in various latest technologies including AI/ML to engage in meaningful discussion with stakeholder and understand underlaying architecture, implementation and any issues/risks.
• Set clear expectations with business partners to provide transparency into project initiation activities, and manage day-to-day interaction during project execution and delivery
• Perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
• Work with a global team and be flexible to work a couple of hours evenings twice a week
• Provide high quality customer service and communicate project status (timelines, progress, and challenges) to technology and business stakeholders regularly
• Achieve project goals by engaging effectively with stakeholders, including enterprise architects and strategists, technical subject matter experts, business partners, Visa senior management, technology vendors, and financial institutions and strategic partners, as needed.
• Manage project budgets effectively by ensuring forecasts and actual charges are in line with approved bids and project costs are effectively controlled
• Keep project status updated in project management and workflow tools and maintain meticulous records (e.g., project financials, schedule, issues, risks, change control decisions)
• Accountable for the end-to-end planning and execution of one or more projects and/or agile teams. Lead and negotiate, scope, schedule, budget, risks, deployments and communications for projects and initiatives
• Coach multiple teams through the software development life cycle using Agile, Scrum, and Lean practices and work cross-functionally throughout the company to ensure projects are developed and deployed with quality and timely delivery into our production systems
• Work with Product Owners to promote and contribute to the improvement of the product backlog
• Facilitate sprint planning, backlog grooming, daily stand-up meetings, reviews/demos, retrospectives, and other scrum ceremonies
• Shield the team from outside distractions and interferences. Track and remove impediments for the team
• Develop metrics and reports to help the team under