Account Services Manager (ITIL) - Montpelier, VT

Req ID: 257550 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Account Services Manager (ITIL) - Montpelier, VT to join our team in Montpelier, Vermont (US-VT), United States (US).

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

 

This Service Manager will oversee, facilitate, and administer ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. 

In this role you will also be responsible for:
•    Management and oversight of service delivery processes,  which  may include incident management,  problem management,  request management,  change management,  service level management and /or configuration management as well as resource coordination, client management, dispute and technical   resolution management, and communications at various levels during services engagements from tactical to strategic

•    Individuals are expert in their subject area and have working knowledge of related subject areas
•    Will lead large scale projects

•    May lead and/or guide others on cross-functional projects outside of their own department

•    Manages service delivery processes in a complex service delivery environment
•    Develops resolutions to complex problems that require the frequent use of creativity
•    Identifies and leads continuous improvement activities in support of client or internal business processes

•    On-call critical issue and resolution component aligned for this role

Requirements for this role include:
•    6+ years account management experience

•    Must have experience with supporting and managing the ITIL processes (including: incident management,  problem management,  request management,  change management, service level management, and /or configuration management)

Highly Preferred Skills :

•    Experience leading complex service delivery processes and associated projects Excellent written and verbal skills
•    Excellent ability to create and document process
•    Ability to physically perform general office requirements
•    Must be able to perform essential responsibilities with or without reasonable accommodations

•    ITIL certification preferred

•    Experience working in ServiceNow and similar variations

•    Undergraduate degree or equivalent combination of education and work experience. Graduate degree preferred

 

 

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.