Process and Operations Specialist (Health Research Team)

Milliman is seeking a Process and Operations Specialist to join our Health Research Team (HRT). This is a multifaceted role that combines responsibilities in operations and process management, project management, product licensing and fulfillment, and other general tasks. The ideal candidate will possess strong organizational skills, exhibit excellent communication abilities. The person in this role will have direct, daily client contact with numerous Health Research Team members, other Milliman professionals, and outside contacts (on occasion). This position reports to the Health Research Team’s Senior Manager, Operations.

Who We Are 

The Health Research Team supports Milliman products and practices in a variety of capacities. These include but are not limited to financial functions, client support, project management, data engineering, and data analytics services. As a shared service team, we pride ourselves in delivering high quality, timely support to Milliman’s clients, consultants, and leadership teams.

Job Responsibilities

Operations and Process Management:

• Monitor and analyze operational processes to identify and implement areas for improvement, driving efficiency and productivity.
• Develop, implement, and maintain efficient workflows to enhance accuracy and streamline operations.
• Create and document standard operating procedures (SOPs) to ensure consistency, compliance, and quality across all facets of operations. 

Project Management:

• Lead and support special projects and initiatives, ensuring timely completion and alignment with strategic objectives.
• Manage concurrent projects with a focus on meeting deadlines, budgeting, and resource allocation.
• Facilitate project meetings, providing meaningful input and asking value-add questions to drive project success and completion.

Product Licensing and Fulfillment:

• Oversee end-to-end product licensing and fulfillment, including tracking and renewal of licenses.
• Ensure all licensing agreements and associated documents are properly executed and maintained to meet compliance standards. 

Support special projects and initiatives as assigned 

Minimum requirements

• Bachelor’s degree or higher in business administration, operations management, project management, or related field
• 10 years of proven work experience in an operations role, preferably in a professional services or consulting environment
• Experience writing process documentation
• Experience analyzing operational processes and implementing operational process improvements
• Experience managing and leading projects
• Experience leading the onboarding of new associates
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, SharePoint, and Teams
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong organizational and time-management skills
• Detailed-oriented with a focus on accuracy and quality 

Competencies and Behaviors that Support Success in this Role 

• Ability to comfortably lead and facilitate meetings by asking value-add questions and providing meaningful input
• Strong decision-making skills, with the capacity to evaluate options and make sound judgments independently
• Continuous improvement mindset: Proactively seeks opportunities for improvement and innovation
• Adaptable/Flexible: Skilled at adjusting priorities and working under pressure
• Ability to prioritize and manage concurrent projects with attention to project deadlines
• Ability to work independently and as part of a team in a fast-paced environment
• Familiarity with product licensing and/or access fulfillment processes
• Experience with Client Relationship Management systems (e.g., Salesforce, Dynamics CRM) and/or EFT site management
• Experience in a help desk support role

The Team

Milliman is one of the leading experts in healthcare financing and delivery. We advise clients on a wide range of issues—from assessing the impact of healthcare reform on organizations or populations to streamlining operations while advancing the quality of patient care. Our consulting work is supported by a powerful toolkit of data analytics solutions and informed by the most trusted, comprehensive set of cost guidelines in the industry.  

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we