SAP Strategy and Operations iXp Intern - SAP CSM Communication & Process Intern

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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. 

 

Three reasons to intern at SAP
1.    Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2.    Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.  
3.    Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 

 

What you’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact

 

Position title: SAP Strategy and Operations iXp Intern – SAP CSM Communication & Process Intern
Location: NYC, US
Expected start date: April 15, 2026 – Dec 15, 2026

 

The Communications and Process Intern will be responsible for assisting with internal communications strategies and data that helps drive those strategies. The Intern is responsible for internal communications out to our CSM organization and ensures the content is engaging, on-brand and effective in driving customer outcomes. Additionally, they will be responsible for assisting with generating data insights for management through a variety of tools, and helping to create action plans based off that data. The Intern is expected to work with our Operations teams and CSM management to help drive CSM initiatives and ensure customer satisfaction. 

This hybrid role will be split evenly between communications and technical program support.

 

As an intern, you will:

• Support the Global Operations Manager and team to improve efficiency, communication and stakeholder engagement.
• Assist with the planning, drafting and delivery of internal and external communications (newsletters, stakeholder updates, presentations, digital content).
• Ensure knowledge management is maintained correctly
• Organize and support project management activities.
• Learn SAP data insight tools and provide insights using those skills
• Suggest ideas and implement improvements for internal processes.
• Support the preparation of executive presentations and communication materials.
• Coordinate the follow-up of weekly team meetings and track action items. 
• Participate in new initiatives that drive the success of the Customer Success organization.

 

This role will enhance team capacity, strengthen stakeholder engagement, and directly contribute to the successful rollout of new CSM programs. You will also gain a solid foundation and understanding of how SAP’s global Customer Success organization operates while working in a dynamic international team.

 

What You’ll Bring:

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

The ideal candidate combines strong communication and creative skills with an analytical, process-driven mindset, making you comfortable working across communications, operations, and customer success initiatives.

 

Educational requirements:

•    Currently enrolled at a university in Communications, Business, Marke