Senior Data Informatics Analyst

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:   

• Deliver effective Cloud Analytics and reporting across the Cloud business, leveraging Analytics and tools. Ensure metrics are focused on driving the achievement of goals and productivity for the Cloud business.
• Create, track, and report on financial metrics and OKRs for all aspects of Cloud operations.
• Establish key performance indicators, SLA's, metrics, and measurements demonstrating focused on total cost of ownership.
• Execute analytics projects to extract, manage, and analyze data from multiple applications, ensuring that deadlines are met.
• Enforce and follow all company policies and procedures to ensure data integrity.
• Identify business opportunities and ensure customer satisfaction.
• Define critical KPIs and build core operational dashboards to help teams drive operational rigor and manage performance.
• Identify and implements critical metrics vital to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory.
• Implement organizational level dashboards including forecasting, planning, deployment, incident, and problem management, and change management analytics across Cloud/Infrastructure & Operations
• Generate insights and storylines through translation of metrics and a deep understanding of our internal processes, customers, and products.
• Solve and present complex problems in an understandable way to stakeholders, business leaders, and executives.
• Remain engaged and involved with industry best practices and policies.

Qualifications

To be successful in this role you have:

Education

• Bachelor's in Computer Science, Data Science, Management Information Systems, Finance, Statistics, Analytics or any other related field. An equivalent of the same in working experience is also acceptable for the position.

Experience

• 4+ years of working experience as an analyst with 1+ of those years in designing and development data visualization and executive level dashboards.
• Must have expert level understanding of financial dashboard design and data visualization best practices.
• An understanding of cloud architecture, underlying markets and key market drivers, and global mega trends and the value of data & analytics in acting on external disruption and market trends.
• Must be able to work in fast paced environment and be able to adopt to changing requirements.
• Knowledge of SQL, Python and R
• Knowledge of Tableau, Tableau Prep, Power BI and other BI analytics tools.
• Knowledge of ServiceNow Platform desired
• Knowledge of Performance Analytics desired.
• Communication skills
• Strong analytical skills
• Interpersonal skills

GCS-23

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $121,500 - $206,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas 

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or