Marketing Manager, Patient Access and Reimbursement

Career Category

Corporate Services

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

The Copay Call Center Marketing Manager is part of the Affordability team and reports to Associate Director  

This role is responsible for strategy, development, and ensuring affordability and access to therapies through the management of various patient Affordability programs enabling patients to get started on the prescribed treatment as quickly as possible 

Responsibilities for this role will include the following: 

• Manage copay and call center operations that provide patient cost-sharing assistance, including method of grant issuance 

• Assist in development and implementation of copay program strategies  

• Collaborate with Copay and Call Center vendors (via regular meetings, reports, and other communications) in establishing SOPs for patient affordability support service offerings (including points of entry) 

• Develop copay program resources including relevant trainings  

• Provide data analysis that drives program performance and consistent program improvements, while managing KPI and dashboard metrics 

• Develop tools and training such as affordability and access materials for HCPs, patients, caregivers, etc. 

• MAC submission of above brand copay programs materials, including trainings  

• Serve as an advisor Copay Program Support for each brand 

• Evaluate opportunities across the entire PSP portfolio 

Basic Qualifications:

Doctorate degree 
OR
Master’s degree and 2 years of call center or patient support programs 
OR
Bachelor’s degree and 4 years of call center or patient support programs experience 
OR
Associate’s degree and 10 years of call center or patient support programs experience 
OR 
High school diploma / GED and 12 years of call center or patient support programs 

Preferred Qualifications: 

• Self-starter, ability to work under limited supervision and coordinate multiple projects 

• Demonstrates creativity and foresight in anticipating and solving complex project issues 

• Confidence in working with various levels of staff 

• Experience leading or being a part of a cross-functional project team 

• Experience working with key internal or external partners,