Senior ERP Program Manager

Overview

Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger.

 

The Senior ERP Program Manager at Resonetics will play a pivotal role in driving the successful implementation, migration, and optimization of ERP systems. This role manages simultaneous complex, cross-site projects, from planning through post-implementation support, including those related to acquisitions, ensuring timely execution, risk management, and regulatory compliance in the medical device industry. The Program Manager leads ERP upgrades, integration projects with other critical systems, master data management initiatives, and system enhancements, coordinating internal and external resources to drive continuous improvement and support business enablement.

 

Join Resonetics and be part of a team that’s redefining medical device manufacturing. If you’re passionate about innovation and thrive in a fast-paced environment, we’d love to hear from you.

 

Responsibilities

• ERP System Management: Lead the implementation, integration, and enhancement of Epicor and QAD ERP systems, ensuring alignment with business objectives across global manufacturing sites.
• System Upgrades and Modifications: Plan and execute ERP system upgrades, migrations post-M&A activity, and system enhancements while maintaining data integrity and regulatory compliance.
• Project Management: Manage ERP project plans, schedules, budgets, and resource allocations, ensuring successful project delivery. Facilitate discussions with business leaders to define scope, ensuring project scope and requirements are clearly defined, communicated, and followed. Oversee proper testing phases, including UAT, to ensure successful deployment and system performance.
• Vendor and Resource Management: Serve as the primary liaison with external vendors, manage relationships, and coordinate activities of internal and external resources. Vendor management is critical, as the IT project team will be heavily composed of consultants (as opposed to full-time employees). Lead vendor meetings to ensure alignment with project goals and timelines.
• Change Management and Training: Lead change management initiatives, ensure appropriate communication and training to ensure effective ERP adoption across the organization.
• Risk Mitigation: Proactively identify potential project risks and develop mitigation strategies. Proactively communicate issues and challenges to stakeholders and leadership to ensure timely resolution.
• Cross-functional Collaboration: Work closely with internal teams, external partners, and subject matter experts to drive ERP initiatives, ensuring alignment with business processes in production, supply chain, and finance.
• Stakeholder Communication: Provide regular progress updates to executive leadership and other key stakeholders, highlighting project achievements, risks, and action plans. Proactively escalate challenges, gaps, and resource requirements to address issues before they impact successful program delivery.
• Regulatory Compliance: Ensure ERP systems meet quality and regulatory compliance, particularly in the medical device sector, and support validation processes.
• M&A Integration: Lead ERP migrations during acquisitions, collaborating with internal teams, new employees, and external partners to integrate processes and platforms into Resonetics’ broader ERP strategy.

Qualifications

• Bachelor’s Degree in Business Administration, Information Systems, or a related technical discipline. Master’s Degree or MBA is beneficial but not required.
• Minimum of 12 years of experience managing IT projects, with a minimum of 8 years of experience managing ERP implementation projects with at least $2 Million in spend, preferably in the manufacturing and/or medical device industry.
• Experience managing cross-functional teams in a matrixed environment, with a strong focus on ERP system enhancements and deployments across multiple sites.
• Proven track record in M&A-related ERP system integrations.
• Strong knowledge of ERP master data management and IT system governance.
• Exceptional verbal and written communication skills, with expertise in setting and manag