Senior Domain Expert – Procure-to-Pay

Icertis is seeking a senior, customer-facing Principal Domain Expert to help enterprise customers unlock value from AI-enabled Contract Lifecycle Management (CLM) across Procure-to-Pay use cases. 

This is a hybrid consulting and customer success role. You will work directly with customers to design, enable, and scale AI-led contracting solutions—while maintaining strong fluency in the underlying CLM platform to ensure AI is applied responsibly, pragmatically, and at scale. 

You will serve as a trusted advisor to customers, a design authority internally, and a bridge between Product, Consulting, and Customer Success. 

What You’ll Do 

• AI-Led Consultation & Solution Design 

• Translate business outcomes across multiple business groups and personas into AI-enabled CLM use cases, with a focus on procure-to-pay use cases across the enterprise 

• Guide customers on where and how AI adds value in contracting workflows, grounded in real Procurement practices 

• Support roadmap and phasing discussions to align AI adoption with customer maturity 

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• Hands-On AI Enablement 

• Lead live customer sessions including real-time AI prompt configuration and refinement 

• Guide design of AI-assisted review, negotiation, and compliance playbooks 

• Shape AI behavior through prompts, context, and guardrails to reflect domain nuance 

• Act as the “last-mile” expert validating usability, trust, and readiness for scale 

   

• Migration & Phased Adoption 

• Partner with existing customers as they evolve toward AI-enabled CLM capabilities 

• Advise on practical sequencing of AI adoption alongside incremental optimization 

• Identify and address readiness gaps that may limit AI value 

• Design Authority & Scale