Fall Co-op/Trade & Distribution

Why GSK?

Uniting science, technology and talent to get ahead of disease together.  

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). 

  

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Department Description

Market Access - Trade & Distribution, Co-op

This team supports the full order lifecycle and QA efforts within Market Access Trade & Distribution. We work closely with cross-functional teams and internal customer support teams.T&D supports large customer accounts as well as our direct ordering customers from ordering assistance, returns validation, and general customer assistance (call center). This team has a strong focus on customer experience, operational efficiency, and compliance.

 

Watch this before you apply! GSK Early Careers Top Tips:

Learn practical advice from GSK on how to prepare a standout application and succeed in your early careers journey: GSK Early Careers Top Tips

Job Description

This role will span across the total T&D Ops team (Claims, Returns, Adjustments, QA) with a focus on documentation management. 

 

A critical component of this work is maintaining clear, accurate, and accessible documentation that supports both frontline customer service teams and back – office operations. As the organization continues to evolve, the department is understanding a large – scale initiative to modernize and migration its knowledge and document management systems to improve usability, consistency, and accessibility.

• Support the migration of content, knowledge articles, and documentation for T&D into a centralized platform.
• Review, audit, and organize existing content to eliminate duplication, outdated materials, and inconsistencies.
• Standardize documentation using defined templates, naming conventions, and formatting guidelines.
• Partner closely with team members / stakeholders to capture, update, and validate process documentation.
• Track migration progress and maintain documentation inventory.
• Tag and categorize content to improve searchability and usability for end users.
• Assist in building and maintaining a structured knowledge base of customer service and ops teams.
• Support change management efforts in helping communicate updates and new documentation to end users.
• Support claims and adjustment specialists on a regular basis.

Minimum Qualifications

• Currently pursuing a degree in MIS, Info Systems, Business Administration, Communications, or a related field.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple tasks and meet deadlines.
• Must be able to work full-time (35-40 hours/week) throughout the duration of the 6 month co-op (September 2026 ~ March 2027).
• Must have an active student status and/or within 12 months post-graduation from a BS or MS degree program. Post-doctoral candidates are not eligible.

Preferred Qualifications

• Knowledge of standard business intelligence tools and reporting software (ex. Power BI, Microsoft Azure, Salesforce).
• Knowledge of Microsoft Office suite.
• Interest in process improvement, documentation, or operations.

Eligibility Requirements

• Must successfully pass a drug screen and background check prior to assignment target start date.  
• Once your application is submitted, you will be prompted to complete our immersive GSK Digital Assessment. A passing score is required to proceed in the application process. After completing the assessment, a recruiter will review your application and contact you with next steps. 
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