Senior Manager, Advanced Data Analytics and Insights

Job Description:

Are you passionate about leveraging varied analytical techniques and using myriad data sources (e.g., customer attributes and behaviors, transactional history, call transcripts, digital activity, business financials) to improve product offerings? Are you ready to drive rapid experiments & strategic insights to optimize every aspect of customer experience?

If yes, we want you to join our upbeat and hardworking team and make a real-world difference for Fidelity’s 40 million individual investors.

The Expertise and Skills You Bring

• 5+ years of experience generating analytical insights to drive business actions, including experience with a range of analytical tools and techniques, such as SQL, Qlik/Tableau, Python, R, etc.
• Working knowledge of Text Mining and NLP
• Experience with analytics on customer service bots is preferred
• Experience with big data technologies / languages such as Snowflake, AWS, ELK
• Experience with Graph DB using tools such as Cypher, Graph QL is plus
• Graduate degree in a quantitative / technical field such as Engineering, Economics, Statistics. MBA or MS degree a plus
• A passionate can-do attitude to your work.
• You are committed to cross-functional collaboration to achieve the best results for Fidelity and for our customers.
• Tremendous intellectually curious, taking the initiative to learn new skills and share that knowledge with others.
• Bringing a data-driven approach to decision making through experimental design and practical application

The Value You Deliver

• Your analytical insights will inform business decisions and drive the actions of customer experience and product development teams
• Supporting democratization of data among business partners and creating self-serve data visualization tools that enable business decision making
• Continuously improving data analytics and insights capabilities and spreading that knowledge and expertise throughout the organization

The Team

We are looking for accomplished analytics professional to be a creative and collaborative team member, helping develop and drive strategic analytical initiatives. As an indispensable member of CKSI, you'll be part of Analytics chapter focuses on generating actionable insights to deliver best in class customer experience on emerging channels using capabilities of conversations AI and power of Large Language Models (LLM).

Certifications:

Category:

Data Analytics and Insights

Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).