Employment Type:

Full time

Shift:

Day Shift

Description:

Job Description

I             Accountability Objectives:

      Responsible for performing the Patient Access process, completing accurate registration and pre-registration process

      and insurance verification for eligibility, scheduling for various departments procedures/appointments, entering patient

      data for services for departments participating in PHS (Pathways Healthcare Scheduling), coordinating multiple

      services in proper sequence, and informing patient/doctor's office as to preparations and insurance requirements for each

       service.  Collaborates with multiple departments to best utilize equipment and facilities, while accommodating

      physician preference and patient needs. Displays a courteous, professional manner, proactively developing customer

      relationships and giving high priority to customer satisfaction.

   II            Position Qualifications:

   Minimum Education, Licensure / Certification and Experience Required.

   A.      Education

                  High school diploma or GED or equivalent required.

                  Courses in word processing and medical terminology preferred.

                  College classes in a business, public relations, or medical field concentration preferred.

   B.      Licensure / Certification

                  National Association of Healthcare Access Management certification preferred within one year of start date,

                  and maintains certifications.

   C       Special Skill / Aptitudes

                  Ability to type 30 wpm and familiarity with computer systems and applications required.

                  Ability to pass the basic medical terminology test with a passing grade.

                  Completion of Patient Management Registration Course and Pathways Healthcare Scheduling Course with at

                   least an 85% grade on the final exams prior to receiving access codes within 90 days of start date.

                  Strong interpersonal skills necessary to provide scheduling and registering patients and to clearly

                  communicate with a variety of customers of all ages and cultures.

                  Ability to work independently, organize tasks, problem solve, and devise acceptable solutions in a fast paced

                   work environment.

                  Ability to simultaneously gather verbal information through the use of the telephone and enter data into an

                  on-line computer terminal.

                  Excellent customer service orientation  skills necessary in order to deal effectively with various levels of

                  hospital personnel, outside customers and community groups.

   II            Position Qualifications:

   Minimum Education, Licensure / Certification and Experience Required.

   D.      Experience

                  One year work experience related to patient registration, insurance verification, and/or medical terminology

                  required, normally gained by working in a hospital or physician's office setting including customer

                  interaction service OR

                  6 months emergency services experience related to patient registration, insurance verification, and/or medical

                  terminology required.

                  One year experience with ICD-9-CM and CPT coding as a Registrar or Patient Access Professional preferred.

   III          Duties / Responsibilities:

      1          Interviews the patient / family for admission and outpatient registration by entering the appropriate required

                  information on-line. This will include, but is not limited to: demographics, clinical, and detailed insurance

                  information

      2          Performs insurance eligibility verification by phone or on the Internet.

      3          Independently schedules procedures for all departments and any subse