Patient Service Representative

Are you a polished, people-oriented professional with a passion for delivering exceptional patient experiences? Join our dynamic plastic surgery practice as a Patient Service Representative (PSR) and become the first impression of excellence for every patient who walks through our doors.

In this key front office role, you'll be the cornerstone of a smooth, welcoming, and efficient clinic experience—handling everything from appointment scheduling to administrative coordination with confidence and care. If you thrive in a fast-paced, professional medical setting and are looking for an opportunity to grow with a dedicated team, we want to hear from you!

What You’ll Do:

• Provide warm, courteous greetings to all patients and visitors
• Manage multi-line phone systems and respond to messages across communication platforms
• Schedule, reschedule, and confirm patient appointments
• Prepare charts and support daily patient flow
• Accurately collect, post, and reconcile payments at check-in/check-out
• Ensure waiting areas remain tidy, welcoming, and comfortable
• Guide patients through the intake process: entering demographics, completing forms, scanning IDs
• Support product sales and patient education at checkout
• Submit fee tickets, manage batch reconciliation, and ensure end-of-day reporting accuracy
• Facilitate medical records requests per HIPAA regulations
• Distribute incoming faxes and internal communications
• Serve as the liaison between patients, staff, and providers to ensure timely care coordination
• Other front office tasks and projects as assigned by management

What We’re Looking For:

• 3+ years of prior customer service experience (medical or specialty clinic preferred)
• Experience in a plastic surgery or dermatology setting is a plus
• High school diploma or equivalent required; some college preferred
• Professional demeanor and communication style appropriate for a high-end medical office
• Strong written/verbal communication and computer literacy
• Proficiency in EMRs, scheduling platforms, and standard office software
• Detail-oriented with the ability to multitask and adapt to changing priorities
• Bilingual in Spanish a plus, but not required
• Demonstrated commitment to patient privacy and adherence to HIPAA/OSHA guidelines

Why Join Us?

Our comprehensive benefits package includes:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• A collaborative, patient-focused team culture