Event Operations Crew

GO BEYOND THE IVY

Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events.

Chicago Cubs | Marquee 360 | Marquee Development | Marquee Ventures

Each brand stands as unique as the teams that drive them. We welcome you to learn more about us.

JOB TITLE:   Event Operations Crew

DEPARTMENT:   Event Operations

ORGANIZATION:   Chicago Cubs

REPORTS TO: Sr. Supervisor, Event Operations

LOCATION:   Chicago, IL

FLSA STATUS: Nonexempt

COMPENSATION:    New associate pay rate $18.54 per hour USD

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

OUR STORY

THE CHICAGO CUBS FRANCHISE The Chicago Cubs franchise, a charter member of Major League Baseball’s National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball. In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization: Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor.

HOW YOU’LL CONTRIBUTE:

The Event Operations Crew plays a vital role in daily operations and delivering best-in-class service to guests of the Wrigley Field Campus, including Gallagher Way, the American Airlines Conference Center, Hotel Zachary and Campus tenants. This position will be focused on upholding event setup and service standards. Success will be measured through adherence to standard operating procedures, manager feedback, and customer service metrics. Employees will be required to work a flexible schedule to reflect business needs.

THE DAY-TO-DAY:

• Participate in the set-up, execution and break-down of Wrigley Field, Gallagher Way, and the American Airlines Conference Center for Chicago Cubs home games, concerts, and other public and private events
• Provide event support and coordination on a year-round basis, including baseball games, non-game events, concerts, and winter events
• Ability to deploy, assign, and work alongside frontline associates in designated areas during events.
• Provides event support for the year-round operation of Wrigley Field, Gallagher Way, and the American Airlines Conference Center
• Provide excellent customer service through the event process and in all interactions with internal and external clients
• Continually inspect and maintain event spaces, while conducting ballpark audits to ensure quality control, producing readouts to management and escalating issues in real time
• Provide guest service by ensuring guests are greeted upon arrival, questions are answered to customer’s satisfaction, and job functions are being executed
• Effectively communicate and collaborate with Operations Teams, including Logistics, Guest Services, Security, Grounds Crew, and Cleaning
• Partner with event coordinator and logistic supervisors to support them with event production and daily tasks
• Provide administrative support by producing reports, reading BEOs, and managing the event queue
• Support inventory management and assist loading dock operation as needed
• Deliver best-in-class guest service through all touch points via the Cubs’ service brand, Marquee Moments
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