Vice President, Client Order Management - Delaware

About this role

About BlackRock

Elevate your career by joining the world's largest asset manager! Thrive in an environment that promotes positive relationships and recognizes outstanding performance! We know you want to feel valued every single day and be recognized for your contribution. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success. With over USD $10 trillion of assets, we have an outstanding responsibility: our proprietary technology Aladdin and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being.

Technology & Operations (T&O) is responsible for the firm's worldwide operations across all asset classes and geographies. The operational functions are aligned with clients, products, fund structures and our third-party provider networks. Global Investment Operations (GIO), a function within T&O, is responsible for the development of the firm's operating infrastructure to support BlackRock's investment businesses worldwide. Professionals hired into this role will become intimate with all operational flows and operational processes, including architecting operational solutions and managing relationships with portfolio managers and traders, our end clients, brokers, custodian banks, fund accountants, administrators and more.

The Client Order Management (COM) Team is positioned within Global Investment Operations (GIO). The function serves as a central point of contact for our global clients and internal departments who wish to instruct investment changes. COM are responsible for servicing our clients with significant interaction with clients and internal partners. The team coordinate and facilitate client trade instructions into/from pooled funds and provide client support for BlackRock’s web based trading portals. The COM team is tasked with ensuring that order placement is accurate and consistent with the client’s instructions. COM leverages Aladdin technology to provide excellent client service.

What You Will Do

• Lead and motivate a busy operational team with a strong focus on process improvement.

• Deliver a superior client experience via query management and onboarding.

• Demonstrate excellent attention to detail, deliverables are accurate and competently prepared.

• Be a risk manager: identifying, leading and mitigating operational risks and raising risk and service issues on a timely basis.

• Deliver on strategic operational enhancements that mitigate operational risk.

• Ensure projects and initiatives are executed well within the team.

• Demonstrate a desire to develop the skills of yourself and your team to expand expertise.

Who You Will Ideally Be

Curious - You are an innovative thinker, constantly looking for ways to skillfully adjust and optimize processes. You care about the quality of your input and have a clear understanding of your end goal, bringing people on the journey in an effective way

Driven - You are a people person who can talk to anyone – and most importantly, listen. You are a self-starter with highly developed negotiation and influencing skills, motivated to take the initiative and achieve goals. You can also play the diplomat, but be decisive, too. You understand the impact of a highly satisfied, excited team. You are passionate about solving difficult issues

Adaptable – You are outcome focused and can solve sophisticated problems in a dynamic, fast paced environment with the ability to multi-task to keep up with deadlines

Growth Mindset – You will strive to enhance your skills and knowledge on a regular basis, challenging the status quo

Collaborative – You foster strong internal & external relationships, with a focus on collaboration & client service

What You Will Need

• Ability to lead and empower a team.

• Excellent communication (verbal and written) and interpersonal skills.

• Possess good time management and prioritization skills.

• Able to work effectively with others in a team environment with diverse approaches and thinking styles.

• Ability to effectively navigate applications such as Excel, Outlook, Windows.

• Organize and multi-task to execute and prioritize multiple deliverables.

• Thorough attention to detail balanced with a “common sense” approach.

• Communicate effectively by simplifying complex themes and tailoring messaging to your audience.

• Collaborate in a team environment with an execution mindset.

• Build constructive relationships with internal and external partne