Vice President, Head of Client Enablement

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Vice President of Client Enablement is a pivotal leadership role responsible for spearheading the Client Delivery, Implementation and Customer Success of Pismo. This executive will have a key role compressing Pismo’s revenue cycles, cultivating and maintaining strong client relationships, ensuring seamless onboarding and implementation processes, driving client success and satisfaction. 

The VP of Client Enablement will be instrumental in ensuring our clients realize the full value of our solutions, thereby driving retention, growth, and long-term success, which are key to achieving Pismo’s long-term revenue plans. 

This role is based in our Austin, TX office and reports to the Chief Commercial Officer of Pismo at Visa.

Responsibilities

• Strategic Leadership: 

  Build and execute a holistic client enablement strategy that encompasses customer success, onboarding, delivery and implementation. 

  Develop, lead and inspire a high-performing global team across the four focus areas, fostering a culture of excellence, collaboration, and continuous improvement. 

  Partner with executive leadership team to align client enablement initiatives with the company's strategic goals and objectives. 

• Customer Success: 

  Oversee the Customer Success team to ensure platform adoption and maximize the value captured from our products and services. 

  Implement and monitor key performance indicators (KPIs) to measure revenue impact through client satisfaction, retention, and growth. 

  Develop strategies to proactively identify client needs, and possible opportunities for upselling and cross-selling. 

• Delivery & Implementation: 

  Compress revenue cycles by leading an effective project organization that helps our clients go into production faster. 

  Lead the Client Onboarding team to ensure a seamless and efficient onboarding process, accelerating time-to-value for new clients. 

  Develop and refine onboarding methodologies, tools, and resources to enhance client experience and engagement. 

  Collaborate with sales, product, and technical teams to ensure a smooth transition and integration for new clients. 

  Oversee the Delivery and Implementation team to ensure successful deployment and adoption of our solutions. 

  Establish best practices and frameworks for project management, ensuring on-time and on-budget delivery.  

  Collaborate with clients to understand their unique requirements and tailor implementation plans to meet their needs. 

• Cross-Functional Collaboration: 

  Partner with sales, marketing, product, and support teams to ensure a cohesive and consistent client experience across all touchpoints. 

  Provide client insights and feedback to the product team to drive product enhancements and innovation. 

  Collaborate with marketing to develop client-facing materials, case studies, and success stories. 

• Performance Metrics and Reporting: 

  Establish and monitor KPIs for each focus area, providing regular reports to executive leadership on performance and progress. 

  Utilize data and analytics to drive decision-making, optimize strategies, and continuously improve client enablement initiatives. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
• 12 years of work experience with a bachelor’s degree or at least 10 years of experience with an Advanced degree (e.g., Masters/MBA/JD/MD) or at least 8 years of work experience with a PhD.

Preferred Qualifications
• 15+ years of experience in client success, customer experience, or a related field, with at least 10 years in a leadership role overseeing multiple functions.
• Proven track record of developing and executing successful client enablement strategies across customer success, onboarding, delivery, and partnerships.
• Strong understanding of client relationship management and best practices in client success and implementation.
• Excellent communication and interpersonal