Service Administrator

Southern States Material Handling | Service Department - This role will be located in Orlando , Winter Haven and or our Lakeland branch.

Are you an organized, detail-oriented professional with a passion for keeping operations running smoothly behind the scenes? Southern States Material Handling is looking for a skilled Service Administrator to support our Service Department and help us continue to lead the way in the material handling industry.

In this vital role, you’ll take ownership of a wide range of administrative responsibilities that ensure our service operations stay efficient, timely, and customer-focused. If you're proactive, dependable, and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities

• Accurately process and enter technician timecards daily
• Perform audits on technician timecards and GPS reports, providing updates to branch management as needed
• Communicate updates and process changes to technicians in coordination with Service Management
• Review and process work orders throughout the day for grammar, accuracy, correct parts, and labor pricing
• Reference service history and account notes to ensure accurate and timely billing
• Create and verify invoices for all incoming work orders; ensure billing is completed daily
• Submit purchase order requests and assist with warranty claim submissions (OEM, PWARR, SWARR)
• Prioritize daily tasks and deadlines effectively
• Collect COD payments and assist in setting up new customer accounts
• Support Service Manager and Director of Service with additional administrative tasks as assigned

Qualifications

• Strong written and verbal communication skills
• Highly organized with excellent attention to detail
• Motivated self-starter who thrives in a collaborative environment
• Ability to multitask and meet multiple deadlines in a dynamic setting

Preferred Experience & Education

• Some college education preferred
• Previous experience in dispatch or service coordination is a plus

At Southern States Material Handling, you’ll be part of a supportive team committed to delivering top-tier service in a fast-growing industry. If you're ready to bring your administrative skills to a high-impact role, apply today and help us move the industry forward.