Program Manager

Title:                      Program Manager  

Unit:                      Mandaela Community Senior Housing 

Reports to:            Senior Program Director 

Salary Range:       $72,000 

Status:                   Full Time; Regular; Exempt 

Location:              1074 Washington Avenue, Bronx, NY 10456  

Days/Hours:         Monday – Friday, 9am – 5pm 

Position Summary: 

The Fortune Society – Mandaela Senior Housing Program located in the Bronx, is a supportive housing program serving seniors 62+ years of age, who have experience with homelessness and the criminal justice system. In addition to, being diagnosed with Mental Health and/or Substance Disorders. The Program Manager will oversee all programmatic operations and staffing associated with the program (Case Managers, Social Worker, Nurse, Community Engagement Specialist, and other supportive positions). This position also includes networking and being the liaison with our Bronx Pro partners. This role will ensure development and implementation of administrative controls, goal visibility and program compliance measurements. Additionally, the Program Manager will act as a liaison to the Main Office with housing programs, fostering agency growth, and ensuring alignment with overall agency mission and standard. 

Mission, Culture and Fit 

The candidate must have a history of working with a population who have been diagnosed with serious mental illness (SMI) and co-occurring disorders. In addition, the person must be able interact and work with individuals impacted by the justice system and have a history of homelessness. Demonstrated ability to work in a team environment. 

Communication 

The candidate must have the ability to be proactive, work cohesively and network with others, contribute to discussions and be solution oriented. Ability to communicate effectively in written and oral communication. 

Summary 

Under the supervision of the Director the Program Manager ensures that case management services for the program are rendered as expected by our funder’s scope of services. 

Essential Duties and Responsibilities: 

• Oversee day-to-day operations of Case Managers, this includes individual, and group supervision. Providing development, annual evaluations and performance plans as needed to sure quality professional measures are met.  

• Assist the Senor Director/ Director to maintain, develop and implement strategic operational systems that will enhance programmatic reports and evaluation based on funding goals. 

• Monitor intake of new referrals, coordinate with the Bronx Pro Group to   

• Review client charts to ensure quality and detailed documentation, provide feedback in supervision and monitor progress. 

• Lead staff unit meetings, provide coverage on other contracts as needed. 

• Act as liaison with members Fortune staff to ensure continuity of treatment from internal and external providers. 

• Assist in creating a culture of support for justice impacted adults. 

• Research, evaluate, and maintain community linkage agreements with external service resources to assist in housing stability. 

• Assist the Senior Director with hiring, training and onboarding of new staff. 

•  Develop extensive base of referral agencies that provide the following services: mental health, health, dental care, substance abuse treatment, e