Engineering Manager, Internal Tools

Headway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice. 

Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 25,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About engineering at Headway

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide.  The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).

Principles that guide us:

• Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve their problems. 
• Ship small, learn fast: We build new and novel products and believe that we learn what our users need by quickly shipping and iterating.
• Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
• Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.

Tools we use:

• Languages: Python 3, TypeScript
• Libraries: FastAPI, SQLAlchemy, React
• Datastores: Postgres, Redis, DynamoDB
• Infrastructure: AWS (Fargate, ECS, S3, and more), Spark, Flink, and Kafka
• Monitoring: Datadog, PagerDuty
• Version control: GitHub

The Internal Tools team owns the systems used by Headways' non-technical teams to access healthcare data and take action. This team's work directly impacts our ability to serve our customers, expand our business, and maintain efficient operations. You will own a large portion of our significant business metric: cost per appointment. As the manager of this team, you will work directly with product, customer experience, operations, and our medical team to understand what they need to do their jobs. You will partner deeply with these teams to understand their needs, create a strategy to drive the deepest value for Headway and deliver on it. You will create the roadmap and decide how to deliver the biggest impact for Headway as we work to improve efficiency, privacy, and ease of use for our internal tools. 

Who you are

We’re looking for experienced engineering team leaders and people managers who are relationship-obsessed, drive results, and enable their teams to build for technical excellence. As an Engineering Manager at Headway, you will work closely with Engineering Leadership to help shape the future of the engineering organization. This is an exciting opportunity for a passionate, mission-aligned engineering leader to make an immediate impact on our rapidly scaling engineering team.

• Lead and manage a team of 5+ engineers.
• Ensure there is process and product alignment across your team.
• Develop and grow your team through weekly 1-1s, mentorship, and feedback.
• Work with and help develop aspiring engineering leaders within the engineering team.
• Contribute to the broader company strategy and product roadmap.
• Refine our Software Engineering hiring processes to meet the needs of our scaling organization.

Below are some additional experiences we think help engineering managers succeed at Headway

• You have 3-5+ years of experience as a Software Engineer.
• You have 3+ years of experience as an Engineering Manager.
• You have a track record of working well across teams and functions.
• You have a track record of building and leading high-performing teams that effectively de