Lead Systems Administrator – Endpoint Engineering

Posting Type

Hybrid

Job Overview

The Lead Systems Administrator on the IT Operations Endpoint Engineering team is a senior, direct technical leader responsible for the reliability, security, and scalability of the company’s endpoint ecosystem. This role ensures endpoints are managed and secured as a critical “front door” to corporate systems.

Job Description and Requirements

Key Responsibilities

1) Endpoint Management Platform Ownership

• Own and continuously improve endpoint management capabilities that enable secure, scalable provisioning, configuration, compliance, and software delivery across the endpoint fleet.

• Lead initiatives and operational maturity in areas such as Intune optimization, Autopilot improvements, and endpoint analytics/advanced reporting.

• Drive platform reliability and prevent issues through initiative-taking monitoring, health checks, and lifecycle management of endpoint tooling.

2) Endpoint Security Baselines & Vulnerability Reduction

• Implement and support endpoint security controls and hardening baselines in partnership with Security teams, with an emphasis on measurable risk reduction and audit readiness.

• Lead vulnerability response workstreams such as vulnerability remediation programs, and security tool integrations.

• Implement and maintain enterprise security expectations while preserving end-user productivity and operational continuity.

3) Provisioning, Deployment, and Change Execution at Scale

• Own endpoint provisioning workflows and zero-touch/low-touch deployment practices.

• Partners with adjacent teams to ensure endpoint changes are aligned with compliance, required controls and Security expectations.

4) Tier 3/4 Escalation, Incident Response, and Problem Management

• Function as a top-level escalation point for complex endpoint incidents impacting Enterprise systems.

• Lead root cause analysis efforts and implements durable fixes to prevent repeated incidents and reduces support burden.

5) Automation & Operational Excellence

• Build and support automation to reduce repetitive manual work and improve consistency.

• Establish and enforce best practices that optimize for scale and improve end-user outcomes.

6) Documentation, Knowledge Transfer, and Enablement

• Create and support runbooks, operational playbooks, and high-quality documentation.

• Provide technical enablement to Service Desk and partner teams to reduce escalations and increase first-contact resolution.

7) Cross-Team Collaboration & Stakeholder Partnership

• Collaborate across IT Operations and Security, recognizing that Endpoint Engineering work has broad impact and multiple internal “customers.”

• Partner with Security, vendors, and internal IT teams to execute endpoint projects and platform improvements.

• Contribute to committing roadmaps and delivery processes in areas including endpoint modernization and least privileged access improvements.

Required Skills & Qualifications

• Demonstrated experience leading endpoint administration/engineering work in an enterprise environment.

• Strong troubleshooting capability across endpoint policy/configuration, deployment workflows, and large-scale endpoint operational issues.

• Proven ability to document processes, develop operational standards, and improve systems through being initiative-taking instead of reactive.

• Strong collaboration and communication skills, including the ability to work effectively across IT Ops and Security stakeholders.

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights:

Comprehensive health, dental, and vision plans

Parental leave for primary and secondary caregivers

Flexible work arrangements

Two, week-long company breaks per year

Additional time off

Long-term incentive program

Training investment program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or nation