FRONT DESK CLERK (FULL TIME)

• We are hiring immediately for full time FRONT DESK CLERK positions.
• Location: Gallaudet University - 800 Florida Avenue 3305 Gukcc, Washington, DC 20002. Note: online applications accepted only.
• Schedule: Full time schedules. Sunday through Saturday, hours may vary; more details upon interview.
• Requirement: Previous hotel front desk experience is required.
  *Internal Employee Referral Bonus Available
• Fixed Pay Rate: $21.00 per hour 

Free meals, uniforms and laundering service available at select locations.

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1467790.

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.    

Job Summary

Summary:   Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.  

Essential Duties and Responsibilities:

• Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
• Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
• Speaks to guests and coworkers using clear, appropriate and professional language.
• Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
• Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
• Processes all payment types, including room charges and cash, check, debit and credit transactions.
• Processes all check-outs; resolves issues related to late disputed charges.
• Answers, records and processes guest calls, messages, requests, questions and concerns.
• Follows up with guests to ensure issues have been met to their satisfaction.
• Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
• Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
• Provides guests directions and information regarding the property and local points of interest.
• Runs daily reports, identify any special requests and check reports for accuracy.
• Assigns rooms according to guest request and preferences whenever possible.
• Completes designated cashier and closing reports in the computer system.
• Balances and drops receipts according to accounting specifications.
• Practices safety standards at all times.
• Complies with record retention, Standard Operating Procedures and daily responsibilities.
• Performs other duties as assigned.

Associates at FLIK are offered many f