Enrollment Assistant

At Blue Cross and Blue Shield of Kansas, you'll be part of a diverse team that is dedicated to delivering premier service. As an Enrollment Assistant, you’ll play a pivotal role in supporting our sales and quality assurance teams, ensuring a magnificent enrollment experience for our customers. This role offers the flexibility to work onsite, remotely, or in a hybrid capacity, providing an excellent work-life balance!

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.

• Family Comes First: Total rewards package that promotes the idea of family first for all employees.

• Professional Growth Opportunities: Advance your career with ongoing training and

• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.

• Trust: Work for one of the most trusted companies in Kansas

• Stability: 80 years of commitment, compassion and community

• Flexibility: options to work onsite, hybrid or remote available

Compensation

$20.42 - 24.30 hourly
Non- Exempt 11

• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid.  All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.
   

What you’ll do

• Complete the entire enrollment process when directed by the supervisor or assistant supervisor.

• Handle complicated calls with an advance approach and know when to bring up to the assistant supervisor or supervisor.

• Make outbound calls to enrollees, as necessary, to complete or accurate pended enrollments.

• Document and track all enrollments in a CRM system and ensure accurate follow-up is done timely.

• Monitor the department’s general email accounts.

• Field incoming calls using scripted and non-scripted communication techniques.

• Assist or serve as back up in quality assurance area as needed.

• Conduct outbound calls to enrollees for quality assurance tasks such as verifying and collecting information.

What you need

Knowledge/Skills/Abilities

• Basic understanding of health insurance products such as Medicare Advantage, Medicare Supplement, Part D, Dental, and ACA plans (preferred).

• Familiarity with insurance enrollment processes and related guidelines (preferred).

• Strong customer service and phone interpersonal skills, with the ability to handle complicated calls expertly.

• Proficient in Microsoft Office Suite, internet navigation, and CRM systems.

• High attention to detail with strong data entry and documentation skills.

• Ability to manage time effectively, prioritize tasks, and meet deadlines.

• Flexible and adaptable to shifting tasks and workload.

• Ability to work independently and maintain confidentiality.

• Skilled at resolving challenges and achieving positive outcomes.

• Professional demeanor and positive attitude in a fast-paced environment.

Education and Experience

• High School diploma or equivalent experience is required.

• Data entry experience is required.

• Minimum of one year experience in a call center, including inbound and/or outbound calls and direct customer interaction to understand and address caller needs.

Physical Requirements

• Use a PC with multiple monitor screens for up to 95% of the workday.

• Operate a telephone system in-sync with computer use for up to 95% of the workday.

• Sedentary work in a comfortable office setting.

• Sustain attention and focus for prolonged periods of time.
   

Benefits & Perks

• Base pay is only one component of your competitive Total Rewards package

• Incentive pay program (EPIP)

• Health/Vision/D