Enrollment Manager

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.    

As an Enrollment Manager, you are responsible for the management and productivity of all Enrollment Counselors.  You lead an Enrollment team of 10-12 team members tasked with recruiting students in degree and professional development programs. Daily management of the team includes tracking and reporting of certain key metrics including appropriate outbound calls and talk time, appointment setting/attendance rates, response rates, lead to enrollment conversion rates, source conversion rates, start rates and staff turnover.

Requirements

Who is American College of Education

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable, and accessible online programs grounded in evidence-based content, real-world experience and relevant application that places our students’ needs first.

ACE is a premier organization that is continually recognized for its commitment to social responsibility. In 2016, ACE became a Certified B Corporation. As a socially conscious institution, we believe we have a responsibility to our students, alumni, employees, local communities, and society. We strive to make an impact in the world that goes well beyond our bottom line.

Who You Are

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.

As an Enrollment Manager, you are responsible for the management and productivity of all Enrollment Counselors. You lead an Enrollment team of 10-12 team members tasked with recruiting students in degree and professional development programs. Daily management of the team includes tracking and reporting of certain key metrics including appropriate outbound calls and talk time, appointment setting/attendance rates, response rates, lead to enrollment conversion rates, source conversion rates, start rates and staff turnover.

Compensation 

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high-quality, affordable programs for our students. The starting salary range for this position is $85,000 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role. 

What We Look for in the Ideal Candidate

• Demonstrates self-reliance by meeting/exceeding workflow needs.
• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
• Follows established processes as outlined by organization and leadership.
• Completes assigned duties based on daily business needs and individual skill set.
• Consistently produces a high volume of quality work.
• Capable, and adapts as needed, to work under pressure and meet tight deadlines.
• Proven ability to work independently with limited supervision and with other department personnel.
• Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives.
• Must have exceptional communication, organization, and time management skills.
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.
• Must be collaborative in driving decisions and a team-player.
• Strong analytical and problem-solving skills with a high attention to detail.
• Builds and maintains student satisfaction.
• Recognizes and anticipates student needs.

Day to Day Responsibilities:

• In this role you will wear different hats, but your skills will be especially essential in the following areas:
• Interviews and hires Enrollment Counselors using approved methods and models. Assists in developing school recruitment methodology and training materials and helps coordinate training and onboarding plans.
• Conducts ongoing group and one-on-one training as needed to ensure the team develops the critical skills to perform their jobs, including an ever-deepening understanding of advising. Acts as a subject matter expert and provides training as needed.
• Ensures Enrollment Counselors' calls are monitored at p