Experience Specialist (Contractor)

Pay Range:  $23 per hour. This is a contract role with no benefits.Location: Chicago, IL - across various locations downtownWork Hours:  You will consistently work Monday - Thursday, 2pm-5pm. You will have the opportunity for additional hours between 8am-2pm on an as-needed basis.This is a contractor position with varying weekly hours. Successful candidates will be able to work scheduled shifts (2-7 hours) within this timeframe, as needed.Reports to: Our Experience Manager in Chicago
Your Mission:Your mission is to deliver exceptional hospitality to the tenants of our downtown Chicago amenity centers. As the face of our brand during every shift, you’ll take full ownership of the member experience—greeting each person with warmth, attention to detail, and a commitment to five-star service. From the first impression to the smallest touch, you’ll ensure every interaction feels thoughtful and elevated.
The Legacy You’ll Leave:As a result of your time in this role, you brought daily joy to hundreds of human beings who work in downtown Chicago. You created such deep and meaningful relationships with building management teams, their tenants, and external partners that they never wanted lulafit to leave. Lastly, you supported the lulafit team in becoming a lasting fixture in downtown Chicago.

What You’re Responsible For:

• Operational Coverage: Support the operations in any of our 13 Chicago locations for planned and unplanned time off. You will be regularly scheduled Monday-Thursday, 2pm-5pm. Additionally, you will be contacted by our Experience Manager as soon as we know we need your support for additional shifts between 8am-2pm on an as-needed basis.
• Front Desk Support: Support the operations at various locations by providing member support at the front desk. This will include assisting with membership management, answering member questions, and giving tours of the space.
• Event Execution: Manage day-of event execution for scheduled meetings and events. This may include room setup, directing catering, contacting building maintenance or janitorial staff for urgent issues, and providing real-time support to event attendees with matters such as AV equipment, wayfinding, and questions about booking the space.
• Five-Star Hospitality Service: Ensure members receive an exceptional experience by providing a warm welcome and departure experience. You’ll also oversee the upkeep of special touches, such as our spa-style signature fruit-infused water.
• Maintain a Pristine Facility: Keep the spaces you are working in tidy, organized, and fully operational to ensure a seamless member experience, performing checks regularly during each of your shifts. Regularly restock amenities such as towels, locker room supplies, pantry items, and/or conference room supplies. Leave every space you enter in better condition than you found it.

Who You Are - Baseline Requirements:

• You have 1+ years of experience in hospitality, event execution, and/or customer relations. You may have worked as an event coordinator at a luxury venue or as a concierge at a high-end hotel.
• Even better if your experience has touched the corporate fitness or commercial real estate sector.
• It's a bonus if you have a Group Fitness certification from a nationally recognized organization and you are comfortable teaching multiple formats of group fitness classes to groups of all sizes.
• You are technologically savvy and are comfortable navigating multiple software platforms at the same time, like GSuite and sound systems.

Who You Are - Key Competencies:

• A reliable team player. You show up. You live by the mantra "If you're not 15 minutes early, you're late." Your past managers would refer to you as dependable and collaborative. You thrive working as part of a team and understand how your daily tasks contribute to the success of the entire operation. You come to work each day ready to “pick up an oar” and do what’s needed for your team to be successful.
• Flexible and adaptable. You are comfortable working across multiple locations, sometimes two in the same day, to support our operations where needed. You can adapt quickly to new surroundings and excel at solving problems with little guidance.
• Obsessively customer-centric.  In previous roles, you have exceeded what customers expected of you. You have an innate hospitality mindset and are happiest when you are serving others. You are energized by the opportunity to connect with hundreds of corporate tenants across Chicago.
• A hyper-organized ball juggler.  You stay extremely organized and are constantly reprioritizing your own work be