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Operations & Project Coordinator
Paul Davis RestorationBrownstown, MI, US, United Statesfull_timeVerifiedPosted 21 May 2026
💰 $50,000/yr($44,000/yr – $50,000/yr)
About the role
Replies within 24 hours
Benefits:
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
PAUL DAVIS RESTORATION OF DOWNRIVER DETROIT
Operations & Project Coordinator
Reports To
Owner & Field Management Team
Owner & Field Management Team
Works Closely With
Mitigation Managers, Project Managers, Reconstruction Team, Contents Team, Job Cost Accountant (JCA), and Operations Leadership
Mitigation Managers, Project Managers, Reconstruction Team, Contents Team, Job Cost Accountant (JCA), and Operations Leadership
Employment Type
Full-Time, on-site
Full-Time, on-site
WHY THIS ROLE EXISTS
Paul Davis Restoration of Downriver Detroit is building a reputation as the most reliable, responsive, best-documented restoration company in Southeast Michigan.
That reputation is earned one job at a time.
It is earned through:
- fast response times
- excellent communication
- clean documentation
- operational consistency
- accurate project flow
- zero surprises to customers or adjusters
- and projects that move quickly without chaos
This role exists to protect operational speed, documentation quality, communication standards, compliance, and project flow across the life cycle of every job.
The Operations & Project Coordinator is not a passive administrative position.
This role is operational infrastructure.
This position directly supports the operational performance of the Mitigation and Field teams while helping maintain workflow, communication, and compliance across the company during changing workload demands.
This person serves as:
- the checkpoint for job file quality
- the communication support system for the field team
- the intake control point for new losses
- the coordination hub helping projects move efficiently from intake to close-out
- and the early warning system for operational problems before they become expensive delays
The goal is simple:
No surprises.
No preventable delays.
No jobs falling through the cracks.
No preventable delays.
No jobs falling through the cracks.
CORE RESPONSIBILITIES
1. Lead Intake, Phone Coverage & Dispatch Support
- Answer inbound customer and emergency calls with professionalism, urgency, and empathy
- Gather complete and accurate loss information during customer intake
- Create and route new jobs in RMS accurately and in real time
- Notify appropriate field personnel and management immediately upon new loss intake
- Follow up on missed, pending, or incomplete leads to ensure no opportunity sits untouched
- Support rapid-response scheduling and dispatch coordination for mitigation activities
- Ensure every inbound lead receives timely communication and proper documentation from first contact
- Send welcome letters and intake communication to customers and insurance agents
- Maintain excellent first impressions and communication standards during all customer interactions
2. Job File Management & Operational Quality Control
- Own the operational flow of the job file from open to close
- Ensure RMS and required systems are updated in real time throughout every active project
- Upload, organize, and verify all contracts, photos, drying logs, paperwork, and project documentation
- Confirm all required documentation is exported to required platforms on schedule
- Post public and private notes according to company standards and program requirements
- Verify all required signatures, contracts, and compliance documents are completed before work begins
- Ensure job documentation meets carrier, program, and company standards
- Archive completed project documentation properly in SharePoint and company systems
- Never allow preventable documentation failures to create payment delays, return trips, compliance issues, or customer frustration
3. Compliance, Workflow Accountability & Operational Follow-Through
- Monitor Claims Force and required compliance systems daily for every active job
- Ensure compliance tasks are completed accurately and on time
- Click compliance task completion buttons only after verifying requirements are satisfied
- Fl
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