Senior Operations Manager

Mount Sinai is one of the largest non-profit health systems in the U.S., with a strong reputation and Top 20 national ranking for both care quality and research/education. Our health system has ~40,000 employees working together to provide care for millions of patients each year.

Mount Sinai Solutions (MSS) is a unique business unit within Mount Sinai dedicated to serving Commercially insured patients, whether through direct contracting with employers and unions, or via partnerships with companies that serve them. We currently serve over 450,000 patients in the New York area, via 35+ customers and 10+ partners, offering a wide range of products ranging from virtual navigation services to worksite health centers. 

We are looking for talented professionals that are passionate about developing a true system of care that can create market-leading value for our customers, members, and patients and:  

·    Are comfortable “playing up” and “playing down” as needed to accomplish business objectives 
·    Work productively amidst ambiguity
·    Thrive in fast-paced work environments
·    Seek to improve the status quo  
We are looking for a Senior Associate to join our Team, focused on delivering a great value and a best-in-class experience for our patients. In this role, you will drive the implementation of new products, implement new customers & partnerships, and develop strategies for optimizing the patient experience. The Senior Associate is a highly visible role with significant opportunities to lead change and engage with senior leadership across the Mount Sinai Health System.

Implementation of Solutions and Partnerships
•    Lead the implementation of new healthcare products and services, ensuring seamless integration into existing workflows.
•    Manage and coordinate all aspects of project management including: budgets, resource utilization, tasks, schedules, issues, risks and risk mitigation plans, change management, and status to support effective decisions and project reporting to stakeholders and steering committees.
•    Design and build efficient workflows, optimizing processes for maximum effectiveness.
•    Collaborate with cross-functional teams to align product operations with overall business objectives.
•    Assist in the resolution of operational issues and customer inquiries related to healthcare products.
•    Facilitate communication between stakeholders, including clients, vendors, and internal teams.
•    Drive the implementation and iteration of new technologies to support day-to-day operations (e.g., ZenDesk).
•    Develop and maintain documentation for product operations, including standard operating procedures and training materials.
•    Provide support and training to team members on new product features and operational procedures.

Support improvement efforts
•    Develop and track metrics improvement through reports and dashboards to communicate financial and operational objectives. Effectively delegates tasks among team members. 
•    Collaborate with the analytics team to determine areas of clinical quality improvement and operational optimization.
•    Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations.
•    Supports workgroups and project meetings with guidance from the team, developing trusting working relationships with all partners.
•    Effectively communicates and collaborates with all levels of staff, from leadership to front line personnel. Presents findings and strategic recommendations in formal and informal settings to project stakeholders and leadership with focus on product growth.
 

Education and Experience
•    Bachelor’s Degree
•    5+ years of directly related experience required
•    Experience in managing projects with cross-functional responsibility
•    Demonstrated leadership, management, and decision-making skills
•    Expertise in Microsoft Office Suite (PowerPoint, Excel, etc.) 
•    Experience with electronic medical records, Epic (preferred)

Additional Skills and Qualities
•    Strong written and verbal communication skills
•    Strong analytical and trouble-shooting skills
•    Self-motivated team player
•    Highly organized, structured, and detail-oriented
•    Background in program development and process improvement strongly preferred
 

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $103,000.00 - $157,492.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospit