Delivery Support Specialist

Company Description

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

Job Description

After an initial training period, the Support Specialist is responsible for ensuring the client’s project is set up and maintained according to the project plan. This can range from reviewing survey set ups to data set ups to reviewing current projects across Press Ganey’s Employee Experience products (such as annual engagement surveys for employees and physicians, milestone surveys (onboarding and exit), and self-serve pulse surveys (and future products)). This position supports teammates working with a range of small to very large clients and both simple and complex projects.

• Review projects, using a defined checklist, to ensure both standard and custom elements are appropriately incorporated in client’s project before survey/project administration
• Flag client team to any discrepancies to ensure quick resolution before survey/project administration
• Complete work promptly and accurately by developing an expertise in and appropriately using Press Ganey’s proprietary software and internal systems
• Manage queue of projects in a timely fashion to meet project deadlines, prioritize/re-prioritize based on needs of the team
• Performs troubleshooting and provides timely follow-up on inquiries, escalated issues and special requests with manager’s oversight
• Provide support for service failures/recovery
• Act as an effective member of a team and cross-team product group

Qualifications

• 6 months-2 years of health care, quality improvement or project management experience
• Project Management skills
• Proficiency with Microsoft Office (Word, Excel, Outlook, etc.)
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• High level of time management, and prioritization skills
• Ability to handle multiple projects simultaneously while meeting strict deadlines

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position. 

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $37,000 to $56,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered