Human Services Program Specialist

Title: Human Services Program Specialist

State Role Title: Prog Admin Specialist II

Hiring Range: $55,935.25 - $65,110.25

Pay Band: 4

Agency: Virginia Department of Health

Location: LORD FAIRFAX HQ

Agency Website: https://www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

A. Performance Management (for employees who supervise others)
• Serves in a managerial/supervisory capacity to conduct performance management activities and ensure onboarding/offboarding and training for staff
• Establishes and reviews work assignments and priorities and implements performance improvement strategies and/or problem resolution for related issues, in conjunction with program management and Human Resource staff
• Ensures relevant training and workplace safety for staff
• Conducts required performance monitoring and appraisals, establishes clear performance expectations, addresses deficiencies in a timely manner, and documents underperformance in accordance with state guidelines
• Supports employee growth through regular feedback, coaching, and professional development opportunities
* If Employee Level Indicator is checked Supervisor or Manager, Performance Management Duties are applicable and must be included on the PD in PageUp.

B. Program Management
• Provides administrative and operational program support
• Maintains all required documents, files, and records in compliance with applicable requirements and policies and procedures
• Enters all program related data into database; ensures accuracy and completeness
• Analyzes information to make recommendations for improvement
• Contacts service providers (medical providers, laboratories, etc.) to provide and/or obtain information related to program services
• Completes and submits reports, records, records, and other required forms within established timeframes
• Provides information on community services available to clients (medical facilities, community based organizations, social services programs, etc.)

C. Case Management (if applicable)
• Provides effective case management services, including but not limited to:
o Contacts patients newly diagnosed; offers care and medical case management, according to the standards and guidelines
o Motivates patients to attend medical appointments and remain adherent to medication regimen
o Through the use of motivational interviewing techniques, identifies barriers that prevent the patient from attending appointments
o Links clients to additional services to reduce the barriers identified
o Identifies intervention and prevention opportunities

D. Grant and/or Fiscal Support
• Maintains knowledge of grant regulations and requirements as applicable and ensures that program activities and initiatives are in compliance
• Provides fiscal administrative duties and supports effective resource allocation
• Works to strengthen relationships with community partners to ensure seamless processes and efficient identification of areas of concern
• Represents work unit in meetings if requested by supervisor
• Works with program supervisor to prepare annual work plan for contract renewal
• May research available grants and interpret RFPs as needed; coordinates grant activities and prepares grant activity reports; works with community partners on their grants as requested
E. Training
• Attends continuing education programs in accordance with development plan
• Attends other job-related trainings and programs
• Identifies learning and training needs related to job performance or maintenance of professional skills
• Investigates appropriate trainings, and seeks appropriate permission to attend
• Uses information gained at trainings to improve personal skill level and shares information with co-workers and team members
• Makes noteworthy contributions to improving processes and service delivery

F. Public Information
• Works closely with others to develop program support content, such as media campaigns, social media content, and health education materials
• Develops educational materials to assist staff in providing health education or marketing available services
• May represent the work unit as assigned on committees and task forces, and provide updates and summaries of activities and issues from committees
• Promotes interagency cooperation and networking among health-related organizations
• Works closely with a variety of staff to develop effective and appropriate messages
• Follows all HIPA