Quality Assurance Manager, Cookies

Since 1869 we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Michael Angelo’s, noosa, Pace, Pacific Foods, Prego, Rao’s Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder’s of Hanover. 

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell’s…

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s.   Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

How you will make history here…

The Quality Assurance Manager is responsible for overseeing and ensuring the highest standards of quality and safety in the production of Pepperidge Farm branded Cookies and Crackers, including iconic brands such as Milano cookies and Goldfish crackers. This role involves managing all quality assurance processes, coordinating with various departments. In addition, this role will serve as the Food Safety, SQF practitioner for the entire site, gaining cross functional and business knowledge. ensuring compliance with industry regulations and standards.  Position will report directly to Senior Manager, Site Quality Assurance.

What you will do…

• Provide technical expertise and leadership in food safety, quality, to the manufacturing organization to ensure all product meets FSQA standards.
• Manage internal/external/regulatory and SQF audit readiness via robust internal audit and corrective/preventive action programs.
• Support food safety continuous improvement efforts using CI tools (A3, FMEA, 5S etc.) for complaint reduction, holds reduction, program reassessments, improved data collection, coaching training for quality culture building.
• Develop and provide coaching, training, and troubleshooting for direct reports, building future leaders.
• Special project management and deliveries, (large capital improvements, major innovation launches).
• Lead and manage the Cookies and Crackers Quality team including creating strategic and specific goals and objectives for all employees in food safety, employee safety policies and procedures; revising existing documents; determining food safety training needs, developing training programs, and executing them for all employees; maintaining document control databases; and coordinating document reviews.
• Lead site wide internal food safety audits and inspection programs including creating, coordinating, and scheduling. Coordinate training, qualification, and calibration of auditors, develop audit checklists, generate reports and follow-through with corrective action assignees to ensure CARs are completed, effectiveness is verified, and audits are closed.  Participate in programs as an auditor/inspector.
• Function as SQF Program Practitioner for facility including scheduling, preparation, and leading execution of SQF audit.
• Ensure plant compliance with all relevant regulatory requirements (FDA, USDA, HACCP, etc.).
• Respond to new or changes in regulations on policies, specifications, procedures, quality, and implications where utilized in a range of finished product.
• Serve as a HACCP/Food Safety Steering Team member and fulfill duties as assigned by the Senior Manager, Site Quality Assurance. Identification of opportunities and design of plans for expanded use of the plant electronic data collection and quality analysis systems.
• Oversee compliance and continuous improvement of internal audit program ensuring regular internal audits and inspections to ensure compliance with food safety standards.
• Manage and respond to all food safety and quality incidents and customer complaints, conducting root cause analysis and implementi