Operations Assistant, TRIO Student Support Services

Description

Under the supervision of the Project Director of the TRIO Student Support Services Program, this position plays an essential role in supporting the day-to-day operations of the federally funded TRIO Student Support Services grant. The Administrative Assistant provides comprehensive administrative and office management support, serves as a resource to professional staff, and helps ensure students receive high-quality services through the efficient operation of the program. This is an hourly position reporting to the Project Director.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

 

Position Specific Responsibilities

 

·       Administratively supporting the Program Director and Associate/Assistant Director carry out the day-to-day functions of the office to support the mission of the program.

·       Manage records and relevant database of the Trio SSS students and potential applicants.

·       Provide excellent customer service to all students, faculty, staff, and families.

·       Assist in communicating to other campus offices regarding program specific messaging and support.

·       Creating a safe and supportive office environment for TRIO/SSS participants and staff.

·       Perform other duties, as requested by the institution and approved by the sponsoring agency, in support of the implementation, administration, reporting, and compliance requirements of the TRIO/SSS grant. 

 

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to succeed in a results-driven professional organization. Transferable skills from relevant experiences in education, not-for-profit, business, or other industries and fields will be considered. Additional qualifications specific to this position are below:

 

Education and/or Experience

 

Required:

 

1.     High school diploma.

2.     At least one year’s administrative or office support experience in student service areas designed to promote achievement and success or in customer service, hospitality, or events management.

3.     Training experience in education, human services, and public policy or related fields that enhance knowledge of student retention, support services that increase grade point averages and graduation rates.

 

Preferred:

1.     Related experiences in a college or university setting.

2.     Experience managing any professional level staff.

3.     Experience using software or databases related to the work of the program.

4.     Experience providing services to people with disabilities.

5.     Experience in customer service roles.

 

Examples of Measures of Success 

 

Success will be measured by at least the following metrics:

 

·       Eligible participants recruited and served

·       Participation, satisfaction, academic standing, retention, and degree completion rates

·       Post-baccalaureate placement for students participating in services and programs

·       Student Learning Outcomes

 

CRITICAL SKILLS, ABILITIES, AND KNOWLEDGE:   

  

Skills  

  

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