Ecommerce and Logistics Coordinator

Position Title:

Ecommerce and Logistics Coordinator

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree and 2 years of related experience

Preferred Qualifications:

Customer service and call center experience
Ecommerce and/or online order fulfillment experience
Retail experience
Supervisory experience
Experience using technology tools including point-of-sale system

Job Description:

Are you passionate about providing exceptional customer service and eager to thrive in a dynamic retail environment?

The Iowa State University Book Store is looking for an enthusiastic and detail-oriented Ecommerce and Logistics Coordinator to join our team. In this pivotal role, you'll manage various customer service channels, ensure seamless online order fulfillment, collaborate with the marketing team, and handle crucial logistical tasks related to inventory and shipping. Your responsibilities will also include assisting with the hiring and supervision of student staff, updating procedural manuals, and fostering professional relationships both within and outside the university community.

Key Responsibilities:

• Customer Service: Operate the store’s call center (emails, case management, inbound calls), provide solutions, and offer personalized service.
• Order Fulfillment: Process online and departmental orders, manage shipping software, and meet deadlines.
• Database Management: Update customer databases.
• Marketing Collaboration: Work with the marketing team on website content and evaluate consumer trends.
• Budget Management: Prepare and manage departmental budget, evaluate space needs, and reduce overhead expenses.
• Technical Troubleshooting: Handle issues with point-of-sale systems and shipping software.
• Inventory Management: Assist with receiving, stocking, and physical inventory reconciliation.
• Staff Management: Assist in hiring and supervising student staff and maintain procedure manuals.
• Process Improvement: Proactively seek ways to improve processes and financial efficiencies.
• Relationship Building: Communicate effectively with campus and community members.

Additional Qualities:

• Motivated by customer success with a detail-oriented, proactive approach.
• Comfortable with technology and able to remain calm under pressure. Ability to handle multiple questions and solve problems under increased customer traffic.
• Strong ability to build working relationships and partner with others.
• Supervisory skills and balanced judgment for decision-making.
• Strong negotiation, problem-solving, and data analysis skills.
• Effective written and oral communication skills.
• Excellent organization and multitasking abilities.
• Proficiency in Microsoft Office and point-of-sale systems.

The Iowa State University Book Store is a retail operation, open 7 days per week during fall and spring semesters. During summer semester, ISU Book Store is open 6 days per week. Along with other full-time bookstore staff, this position will serve as weeknight closer and Supervisor on Duty on a rotating schedule, some weekends, additional hours are required during peak seasons and special events.  Working hours may be adjusted for night and weekend requirements to support a healthy work-life balance.

Level Guidelines
• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals
• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues
• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
• Responds to a broad range of inquiries and requests
• May provide training and/or direction to lower-level staff
• May lead projects of moderate scope and complexity
• Provides guidance to students

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS807

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and